TEMPORARY, DIRECTOR, COMMUNICATION (MEDIA RELATIONS)

Posting number: 2401549

Department: CUSTOMER EXPERIENCE OFFICE

Division: 7110 - PUBLIC RELATIONS

Job classification: DIRECTOR, COMMUNICATIONS

Posting type: Open

Categories: Planning and Development, Public Relations, Communications, Arts, Design, Entertainment & Media

Summary

Directs and manages the performance of a functional unit within the Communications Department associated with the development and implementation of marketing, public relations, and customer communications policies, programs, plans, and projects for Metro.

Recruitment Timelines: Interviews are projected to be scheduled for the week of September 14, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of duties

• Plans, directs, and manages the unit's activities
• Develops, implements, and monitors program work plan goals, objectives, policies, procedures, budget, and work standards
• Develops and implements Board of Directors adopted policy in support of the communication of information
• Plans and oversees the study and implementation of marketing, public relations, and communications programs
• Develops and reviews scopes of work for contracts; resolves legal, contractual, and technical issues
• Reviews and evaluates contractor proposals, oversees contractor work, and reviews and approves work product
• Designs policies, programs, fiscal management plans, and administrative procedures
• Interacts with business, professional, civic, government, community groups and leaders in the coordination and implementation of projects
• Collaborates with Design Studio staff to ensure quality and consistency of Metro's brand design and voice across all marketing platforms
• Collaborates with interactive and social media staff to keep up to date on new trends and ensure best practices
• Prepares comprehensive reports and correspondence
• Develops, oversees, monitors, and adheres to department budget, goals, and schedules which comply with agency-wide fiscal responsibility
• Supervises and motivates assigned staff
• Implements and/or ensures staff development and training
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Communications, Marketing, Public Relations, Public Administration, Business, Computer Science, Management Information Systems, Visual Communications, Graphic Design, or a related field; Master's Degree in a related field preferred

Experience

• Five years of relevant management-level experience in customer-facing communications technology (web and mobile), or marketing and communications, or communications and creative new media

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications 

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience developing and