Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member at JPMorgan Chase in Infrastructure Platforms Mainframe and Mid Range Compute team, you will ensure the operational stability, availability, and performance of our production application flows. In this role you will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Requires experience with Mainframe System and Batch Operations experience desired, including use of HMC to perform IPLs / Capacity changes.
• Requires experience with Netcool / Control-M / CA7 / Zeke / Mainframe Console experience.
• Has the ability to learn Mainframe Operations, strong JCL base and use of JES2 / MVS commands. 

Required qualifications, capabilities, and skills

• Formal training or certification on Infrastructure support concepts and 3+ years applied experience
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Ability to follow policies and procedures, and attention to detail.
• Strong problem-solving skills and decision-making ability around complex problems
• Excellent oral and written communication skills
• Ability to think creatively to deliver solutions through continuous improvement.
• Strong desire and skills in identifying and implementing automation opportunities.
• Ability to learn and apply technical information in a fast-paced, demanding work environment.
• Effective listening skills
• Work well in a team environment.

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our