Technology Support Front Desk Student Assistant (Federal Work-Study)

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.

• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.

• Have a valid United States Social Security Number (SSN).

• Remain in “valid” Visa status as applicable.

• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.

• Federal Work Study student may apply.

• In good disciplinary standing.

• Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se.

The Technology Support Font Desk Student Assistant will serve as the initial face-to-face contact to greet and direct visitors to the 3rd floor of 899 Boylston.

This job requires federal work-study eligibility and U.S. domestic status.

What is federal work-study? It’s available to undergraduate, graduate, and professional students with financial need from their financial aid award to provide part-time employment when you’re enrolled in school. You can learn more about the federal work-study program here.

To be considered for federal work-study, you must check ‘yes’ on your FAFSA Application for the current year. If you have any questions regarding your federal work-study eligibility, please contact the One Stop.

All applications will be automatically reviewed by Student Employment for federal work-study eligibility.

Duties and Responsibilities:

• Work at the front desk for the Technology Training and Support office (3rd floor of 899 Boylston)

• Direct visitors seeking technical help to the service desk location

• Alert staff when their scheduled appointments have arrived

• Hand out computer hardware that has been assigned to a user by staff and update any support ticket that relates to that pickup

• Answer phone calls to main technology support office line, forward calls or take messages as needed

• Assist with email distribution of software bundles (Core Software and Major Bundle Packages) during orientation week each semester

• Escalate support requests to service desk student employees and full-time staff as needed

• Distribute deliveries to appropriate people/teams, occasionally collect mail from mail room 

• Alert Service Desk Manager and/or ITS office administrative staff when office supplies are needed (including kitchen supplies, paper, pens, etc)

• Other duties as assigned

• This list may be updated as support needs change

Knowledge and Skills Required:

• High-quality customer service skills

• Must be extremely punctual and detail oriented

• Promote a positive and professional work environment

• The ability to interact and work well with others

• Excellent organizational skills

• The ability to gracefully transition from student to College employee and effectively represent Berklee

Supervisor’s Title:

• Service Desk Manager

Pay Rate: Student Worker 2

Hiring Manager: Marc Golas