Technical Program Manager, Storefront

Who We Are:

As a leader in the e-commerce industry, Wayfair revolutionizes the home shopping experience with an extensive online marketplace and physical stores offering “everything home”, empowering customers to transform their living spaces. 

Wayfair is looking for a Senior Technical Program Manager to organize and drive the technology initiatives that support our Global Storefront Customer Experiences across all our brands.

In this role, you will manage the full lifecycle of a massive, complex, cross-functional program which requires anticipating (and de-risking) bottlenecks, managing escalations, making smart (data informed) tradeoff decisions, and balancing the customer and business needs within our technical constraints. As a technology program owner, you’re accountable for both the technology strategy’s development and its execution.

An ideal candidate will be entrepreneurial, innovative (both with technology and in getting things done), and highly influential. They will love using technology to solve complex problems in a high-growth environment with a passionate and engaged team and advocating for the needs of our 21 million customers. The ideal candidate will have strong communication, organization and planning skills.  They will be able to implement and improve repeatable program frameworks leveraging methodologies like scaled agile or hybrid frameworks that make multiple teams come together to deliver the value.

What You’ll Do:  

• Drive the creation of scalable, cross-cutting, solutions from concept to delivery with your cross-functional technology partners; you’ll be able to zoom into the weeds of a solution or back out to the SVP-level to communicate constraints and outcomes.
• Create plans that have clear, measurable success criteria, and clearly communicate progress and outcomes.
• Create roadmaps and plans that have a clear series of milestones, measurable success criteria, and clearly communicate progress and outcomes.
• Simplify complexity for the team, drive smart tradeoff decisions, and deliver incremental value.
• Force multiply the efforts of many teams to deliver impact by removing bottlenecks before they become roadblocks, optimizing working models, and instrumenting repeatable processes.
• Own the prevention of traditional failures: bad understanding of the customer/business problem, weak collaboration, interdependencies not being mapped, weak technical solutioning (debt), gaps in testing, or unclear success measurement.
• Communicate and align with senior leadership, both within the Engineering and Product organizations. You will effectively paint with context and drive high quality decisions.

We Are a Match Because You Have:

• 5+ years of experience in software engineering, software product management, software development management, or technical program management.
• A BS in computer science or a related technical discipline or MBA with focus on tech and engineering management
• A track-record of delivering complicated software solutions (products, systems, features) in an scaled agile environment.
• Experience driving technology transformation, with demonstrated knowledge of microservices architecture.
• Demonstrated experience influencing architecture decisions leading to improved API consistency, discoverability, reuse and improved integration patterns across teams and domains.
• Advocate for availability, quality, performance, scalability, visibility, and automation.
• Technical fluency with React, Java, GraphQL, Kafka technologies 
• Excellent communication skills; facilitates technology decisions with senior business and engineering leaders in complex or ambiguous situations
• An entrepreneurial mindset, with a bias for customer focused innovation.
• Excellent analytical skills with demonstrated experience turning data into actionable insights.

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support