Technical Writer
NumenticaAbout the role
Develops and maintains user and technical
documentation and project process documentation for Information Technology
Teams. Understands the user’s view of applications and/or technology and is
able to put procedures in a logical sequence. Provides expertise on technical
concepts of applications and /or user groups and structuring procedures in a
logical sequence, due to a broad understanding of the applications. Writes a
variety of technical articles, reports, brochures, and/or manuals for
documentation for a wide range of uses. May be responsible for coordinating the
display of graphics and the production of the document.
Performs highly advanced (senior-level) technical
writing work coordinating the composition, organization, and editing of
compiled information. Works under minimal supervision, with extensive latitude
for the use of initiative and independent judgment. Employees at this level may
independently perform the most complex technical writing work and may prepare
and refine material for speeches and public presentations.
Aid
IT in documenting the environment, policies, procedures, and plans of the IT
Division. Work involves conducting detailed analysis of and extensive research
on data, providing results, and monitoring and implementing data quality.
Develop and implement customer-centric metrics and reporting. Support
performance, quality, and improvement efforts to help streamline processes
through data analysis and visualization. Manage the analysis of data and
embrace evaluative thinking that includes posing thoughtful questions about
data, getting feedback from key stakeholders, and using data to support staff,
programs, and operations.
Requirements
Years
Required/Preferred
Experience
8
Required
Experience in
composing, reviewing, and editing technical documents, policy manuals,
procedural documents, operational guidelines, materials, and reports.
8
Required
Previous
experience researching, developing, and disseminating information on
techniques for organizing and presenting policy, procedure and technical
information.
8
Required
Ability to
consult with technical staff in the development of documentation, policy and
procedural material.
6
Required
Previous
experience preparing responses to correspondence, reports, surveys,
questionnaires, and other requests for information
6
Required
Experience creating
and presenting policy and procedure updates, reports, options and feedback to
upper management and C Level stakeholders.
5
Preferred
Previous
technology writing experience in the public sector
5
Preferred
Knowledge of IT
policies and procedures
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