Technical Program Manager

We are looking to hire a Technical Program Manager to join our team! Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.  

We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base.  Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”. 

Azure Site Reliability Engineering teams strive to improve reliability fundamentals via software engineering, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products. 

We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who aren’t afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Develop and evangelize insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business. 
• Collaborate with customers and partner teams to identify scenarios and establish priorities. 
• Lead end-to-end planning and implementation of service capability model for scenarios based on service and customer data insights. 
• Define objectives and key results and execute plans for improving key results 
• Partner with development teams on scenarios, product tradeoffs, and incremental value delivery 
• Create win-win engagements with partners across Azure and Microsoft to drive customer value 
• Prepare and deliver high-quality executive reviews 
• Generate energy and alignment across teams through meetings, with clear customer and program goals 

• Present to customers and internal stakeholders; utilize feedback to continuously improve the product 

Other:

Embody our Culture and Values

Qualifications

Required Qualifications: 

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development 

• OR equivalent experience 

• 1+ year(s) experience managing cross-functional and/or cross-team projects 
• 2+ years of experience on Azure/other cloud platforms 

Other Qualifications: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  

• Microsoft Cloud Background Check: This position will be required to pass the Mic