Technical Implementation Specialist

About the Role

The Technical Implementation Specialist is a core member of Chime’s Systems Engagements Team—a lean, high-impact group responsible for enhancing and maintaining the platforms that power our member experience.

You’ll lead the hands-on implementation and configuration of system changes across our contact center stack—including IVR, ACD, and chat systems. From designing routing logic and automations to integrating APIs and maintaining JavaScript codebases in tools like Twilio Studio, you’ll drive technical initiatives that elevate how we support members.

This is a highly cross-functional role, working closely with partners across Operations, Product, and Engineering to translate business needs into scalable technical solutions. While not a software engineering position, this role requires strong technical fluency and hands-on experience in system implementation and automation.

The base salary offered for this role and level of experience will begin at $82,620.00 and up to $114,800.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Collaborate with Product, Operations, Conversational Design, and Engineering to build and launch impactful support tooling
• Configure and maintain systems across IVR, ACD, and chat platforms—including UI changes in tools like Five9 and Twilio
• Design and update routing logic, queue structures, and agent state workflows
• Use low-code tools (e.g., Zapier, Workato, Five9 WFA) to build scalable automations
• Maintain JavaScript-based codebases used in support flows (e.g., Twilio Studio)
• Integrate third-party and internal tools using REST and/or SOAP APIs 
• Troubleshoot technical issues, lead QA and regression testing, and monitor system health post-deployment

To thrive in this role:

• Have 2–3 years of experience in systems implementation or technical support tooling
• Have hands-on experience with JavaScript or similar scripting languages
• Be comfortable integrating REST and/or SOAP APIs into workflows
• Have worked in a technical capacity supporting contact center platforms (e.g., Twilio, Five9, Zendesk, NICE, Genesys)
• Be confident leading technical projects from scoping through deployment
• Be adept at troubleshooting and resolving system issues
• Be familiar with managing configurations via both UI portals and backend environments using JavaScript, JSON, or similar

Nice to haves:

• Experience running A/B or multivariate experiments in platforms like Twilio or Zendesk
• Familiarity with monitoring tools (e.g., Datadog, Sentry)
• Understanding of the full contact center stack and how systems interact
• Experience building variant flows and self-service automation
• Exposure to AI-driven support tooling
• Familiarity with writing or maintaining unit tests for system flows

#LI-MM1 #LI-Remote

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving