Technical Account Manager

About Us
At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth

We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.

Our Mission: One Human, One Doctor. We build AI teammates that augment clinicians — scribes, nurses, receptionists, translators — all powered by our own world-class models and deployed in real-world care.

Our Traction

• 450+ organizations signed 16 months

• AI agents cut admin by ~2.8 hours daily and reduce onboarding 85%.

• 5M+ Clinical Tasks completed to date, serving 36+ specialties.

• Raised $25M from YC, Eric Yuan, Amity, Semper Virens

• Patented AI architecture (MedCon-1) outperforms GPT-4.5, Gemini, Claude on clinical reasoning tasks

Sully requires A-players capable of 4 months = 1 year output.

What You'll Do

This role is responsible for designing, delivering, and maintaining high-quality AI-powered clinical note templates for healthcare organizations. The individual will work directly with client stakeholders to understand documentation needs, translate them into structured LLM-driven templates, and ensure outputs are clinically accurate, reliable, and production-ready. Success in this role requires extreme attention to detail and a true ownership mindset in making our clients successful.

Key Responsibilities

• Template Design & Delivery (~60%)

  • Participate in client onboarding, discovery, and feedback calls to understand clinical documentation requirements across specialties

  • Design and build AI-powered clinical note templates using tools such as Claude and OpenAI

  • Test templates against real-world transcripts and encounters to validate structure, accuracy, and completeness

  • Thoroughly QA the medical note outputs to make sure they align with expectations, ensuring no bugs or issues make it to production.

  • Deliver templates to clients for review and iterate based on clinician feedback until they meet clinical and operational standards

  • Manage multiple template projects concurrently across different clients and medical specialties

• EHR Integration & Troubleshooting (≈30%)

  • Structure clinical note output for export into Electronic Health Record systems including athenaOne, Epic, AdvancedMD and more

  • Map template fields to EHR-specific schemas and workflows

  • Investigate and debug synchronization failures to understand why encounters succeed or fail

  • Partner with engineering, integration vendors, and client IT teams to resolve technical issues

  • Conduct trial-and-error testing to stabilize integrations prior to go-live and during early rollout

• Account Management & Delivery (≈10%)

  • Maintain internal project trackers and implementation documentation

  • Coordinate timelines, expectations, and deliverables with client stakeholders

  • Own escalations related to note quality, template behavior, or EHR integration issues

  • Act as a trusted technical point of contact for assigned accounts

What you Must Bring

• 4+ years of experience in a technical customer-facing role (Technical Account Manager, Solutions Engineer, Implementation Specialist, or similar)

• Hands-on experience with LLMs (Claude, OpenAI, GPT-4+)

• Ability to design structured prompts and templates while controlling output consistency, formatting, and edge cases

• Ability to logically reason about clinical completeness, accuracy, and compliance

• Comfort working with structured data (JSON, schemas, mappings)

• Technical literacy with APIs, browser developer tools, and basic scripting

• Client-facing experience, with the ability to clearly explain technical issues to non-technical stakeholders

• Willingness to travel up to 10%

Preferred

• Familiarity with clinical workflows and EMR/EHR systems.

• Experience prompting, testing, and iterating on LLM prompts to achieve compliant results

• Prior experience in a healthcare technology or AI-driven product environment

Who Thrives Here

• Entrepreneurial to your core: You think in o