Team Lead, Application Specialist, Pharmacy

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: UHN Digital, Software Service
Reports to: Manager, Pharmacy Clinical Informatics
Salary Range: $101,907 to $127,399 annually 
Hours: 37.5 per week
Status: Permanent Full-Time
Closing Date: September 16, 2026

Position Summary

UHN Digital is one of the largest public sector health-care information management and information technology (IM/IT) service delivery organizations in Canada. As department of University Health Network (UHN), UHN Digital, is committed to its vision of transforming health-care delivery by improving the patient experience, addressing issues facing coordination of care and enhancing customer service and quality through outstanding project management and operational support.

The Team Lead, Application Specialist, Pharmacy is an integral member of the Digital Software Services (DSS) team. This position works closely with other members of the DSS team to support identified applications for University Health Network (UHN) including both clinical and business applications. The Team Lead, Application Specialist, Pharmacy will use their clinical pharmacy, computer science and/or technical skills to support the Epic Health Information System (HIS), overseeing Pharmacy workflows and build in Epic. The Team Lead, Application Specialist will work closely with clinical and other teams to gather and analyze information and specifications regarding clinical practices/workflows and business processes; configure the system based on decisions; test the system at various stages; develop and document policies and procedures that will support use of the system; and act as a liaison between end users, Epic and third-party vendors to ensure clear communication and understanding of requirements. Additionally, the specialist will act in supervisory capacity for the electronic drug distribution system to ensure safe and accurate medication order processing, verification, dispensing and administration.

The Team Lead, Application Specialist, Pharmacy will participate in support activities, system and business analysis, system upgrades and testing. The energy, enthusiasm, and dedication of this individual will allow the Digital Software Services team to contribute to the successes of the organization. The Team Lead for Application Specialists, Pharmacy will guide and support team members, monitor progress and direct focus on team tasks, provide clear direction and communication, create a positive and productive work environment, and continuously strive to improve team performance and efficiency. They will act as a liaison between the team and upper management, ensuring that the needs and concerns of the team are effectively communicated and addressed. Ultimately, their goal is to lead by example and empower their team to reach their full potential.

Duties

• Leads, mentors and coaches the Application Support Team on day-to-day work
• Organizes, directs activities and evaluates the daily operation of the Application Support staff within team
• Allocates staff resources; monitors the workflow to ensure efficiency and consistency, in keeping with departmental or team objectives.
• Supports, encourages and provides direction to Application Support staff, ensures that staff maintain an organized and efficient work area.
• Manages escalations from end-users as they occur
• Serves as a Working Group or Committee member when needed and provides input