SYSTEMS MANAGER

The salary for this position is: $8,205.00 - $10,792.00 monthly.

The Thurston County Clerk’s Office is seeking a professional, motivated, and dependable individual to join our team as the Systems Manager. This position offers an excellent opportunity for a detail-oriented and technically skilled candidate who is interested in building a career within the court system.  The ideal candidate will bring strong problem-solving abilities, a commitment to accuracy, and a passion for supporting critical systems that serve the public and judicial operations. 

The Systems Manager has dual responsibility for the office's specific knowledge and in-depth experience in information technology coupled with management responsibility of an assigned division. Incumbents are responsible to ensure the information systems are running at optimal performance to support users on the software applications and desktop applications, resolves problems and researches answers and solutions as needed. Analyzes department requirements and coordinates with the other office/department divisions' short- and long-range plans, goals and objectives for assigned operations. Establishes and implements policies, procedures and standards for the efficient and effective operations and maintenance of assigned functions.

Essential functions may include, but are not limited to, the following:

• Facilitates and participates in the implementation of information technology or projects including but not limited to developing project timelines, coordinating deadlines, setting up codes and standards, setting up training schedules and ensuring project's success.   Performs systems analysis and provides technical development direction and training as required.
• Analyzes the cost/benefit of software updates and/or hardware changes and the impacts on other software and equipment; recommends appropriate action to assure cost-effective, efficient and continued computer services. Prepares time and budget reports for assigned projects.  Works with Central Services' IT staff and vendors to coordinate testing of software, implementation schedules, and ensure compliance with County policies and standards.
• Ensures the protection and integrity of the software operating system through the appropriate security measures. Collaboratively work with Central Services' IT staff to ensure appropriate configuration and interface with the County's main computer system to ensure there is no conflict or corruption that jeopardizes the security of the Countywide system.
• Provides support to users on the use of office/department software applications and desktop applications including answering questions and resolving problems and researching answers and solutions as needed.  Resolves inquiries, problems, complaints, or emergencies affecting availability or quality of services.
• Recommends and monitors organizations standards for information technology hardware and software. Recommends future directions or new IT projects. Manages all aspects of system security, access, including internal and external access, and recovery standards and procedures. Plans and coordinates installation, updates, changes, and enhancement to hardware and software.
• Manages assigned operations to achieve goals within budgeted funds and available resources. Plans, organizes, and supervises the work of assigned staff. Recommends selection of staff, develops procedures and performance standards, provides training, monitors progress and evaluates employee performance. Reviews progress; directs changes in priorities and schedules as needed to assure work is performed in a timely and efficient manner. Provides for the training and motivation of subordinates in order to make full use of individual capabilities and to meet changing system demands. Works with elected official or appointing authority and Human Resources to address employee and labor relations issues and concerns.

To view the full job classification, click here: Systems Manager

WORKING CONDITIONS:

• Work Environment - Work is performed primarily in an office environment. The position requires the incumbent to sit for extended periods of time. Manual hand-dexterity to adequately manipulate computer components and operate a keyboard is essential. Sight is necessary to operate programs and systems and aid in diagnosing issues. Incumbents are required to kneel, stoop, lift up to 50 lbs, reach, and crawl under desk and into tight areas.
• Schedule - Incumbents may be required to attend early morning or evening meetings, work extended hours, and work on weekends.
• Travel Requirements - Occasional trave