Systems Engineer 2

Key Responsibilities

System Installation & Configuration – Software Administration:

-          Maintains operating systems to ensure effective installation and performance as instructed.

-          Assists in the administration of middleware products in environments.

-          Begins to support the deployment, maintenance, and operation of internal applications as needed.

-          Performs regular administration and conducts basic performance trend analyses and server capacity to ensure service performance meets standards.

-          Builds working knowledge of application monitoring tools to ensure efficiency.

System Installation & Configuration – Installation and Configuration:

-          Installs and configures servers, cloud infrastructure, and assigned software and environments.

-          Performs system configurations and backups with minimal guidance to ensure optimization of server infrastructure.

-          Supports hardware maintenance, auditing, installation, and provisioning as necessary.

System Installation & Configuration – Identity & Access Management:

-          With minimal guidance, administers access privileges in the identity and access management system to ensure accurate access to IT resources.

-          Assists with monitoring user activity in the identity and access management system and reporting on system activity.

Service Lifecycle Management – Batch Processing:

-          Monitors the batch process to ensure the updates are applied and escalates any issues that arise.

-          Implements batch management with some guidance to configure jobs and job streams, define dependencies, and report job performance.

Service Lifecycle Management – Security Maintenance:

-          Follows existing procedures to provide assurance that compute and storage devices are secure.

-          Monitors and evaluates high-level service and infrastructure dashboards and identifies anomalies.

-          As assigned, implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs.

Service Lifecycle Management – System & Security Improvements:

-          Implements enhancements to improve the performance reliability, and security, of systems and environments with guidance.

Incident Management & Support – Incident Management:

-          Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.

-          May participate in incident review meetings to understand and provide some feedback for operational performance and solution implementation.

-          Engages with cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to support implementation and/or resolution for incidents, risks, or migrations.

Incident Management & Support – Technical Support:

-          Regularly monitors the production environment by checking system error logs and monitoring ticket queues.

-          Adheres to team schedule to contribute to ongoing technical support and service objectives.

-          Resolves standard customer system issues and implements and documents technical solutions.

Incident Management & Support – Backups and Disaster Recovery:

-          Builds working knowledge of systems to perform standard backup, restore, and disaster recovery processes.

-          Participates in disaster recovery drills to ensure preparedness and compliance.

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