Strategic Support Analyst

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Employer Name:    Anaplan, Inc.

Position:               Strategic Support Analyst

Job Site:               300 N 1st Ave., Minneapolis, MN 55401

Rate of Pay:          $81,540/year

Hours:                  Full Time; Mon-Fri (40 hrs/week)

 

Job Duties:

Proactively engage with a portfolio of Anaplan customers to ensure their continued success. Engage with support issues, providing sophisticated product support to our worldwide customer base, and making customers self-sufficient so that they can expand and quickly make Anaplan their spine of decision making. Model build on the Anaplan Platform to an advanced level. Support multiple customers simultaneously, adhering to SOWs. Respond to support tickets in global time zones. Take sophisticated issues and break them down into simple, manageable steps for customers to understand. Diagnose problems and perform root cause analysis, including log sifting with Splunk and egrep. Independently answer customer support requests and advance them as needed to L3. Coordinate with other groups within Anaplan to find a resolution to support issues. Create product and training documentation to be included in Anaplan’s online community. Remote work is permissible.

 

Minimum Requirements:

Requires a Bachelor’s degree, or foreign equivalent, in Finance, Accounting, or a related field, and one (1) year of experience in the job offered or in a related occupation.

 

Special Requirements:

One (1) year of experience must include:

• Building multi-dimensional financial models and analyzing the multi-dimensional reporting model;
• Implementing SAP integration and using Splunk to search the error logs;
• Creating or updating knowledge articles in Salesforce, creating Salesforce cases, and managing the troubleshooting workflow in Salesforce;
• Configuring advanced reporting, dashboards, and automation tools to manage and classify cases;
• Analyzing data imported from data integration and using Postman to design, build, and test APIs;
• Troubleshooting and testing scripts and conducting data integration for multiple systems, including SAP, Power BI, and Informatica;
• Configuring and managing accounts hierarchy;
• Conducting customer research via CRM tools Salesforce.

 

Contact: Apply at https://boards.greenhouse.io/anaplan/jobs/7109911002 or email resume to humanresources@anaplan.com and indicate job code REQI#000333 on resume. Proof of authorization to work in U.S. is required if hired. The company is an Equal Opportunity Employer and fully supports affirmative action practices.

 

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