Strategic Operations Program Manager, Renewals Sales Excellence

Role Overview

The Strategic Operations Program Manager, reporting to the Sr. Director of Renewal Sales Excellence, serves as a high-leverage operator and renewal insights leader for the Renewals and LCM organization at NetApp. This role drives clarity, discipline, and cross-functional execution across the global renewal revenue engine while also shaping how the organization thinks about renewal sales excellence. 
 
Blending a Chief-of-Staff-style program leadership remit with the analytical rigor of Sales Excellence, this role builds operating mechanisms, orchestrates complex initiatives, improves processes and systems, and enriches leadership decision-making through actionable insights. You create structure where there is ambiguity and momentum where there are blockers. 
 
Beyond execution, this role acts as a Renewal Insights and Thought Leadership engine—challenging conventional approaches, introducing fresh perspectives, and helping define what best-in-class renewal execution looks like today and in the future. You don’t just operationalize strategy; you help shape it by connecting data, customer experience, market trends, and systems innovation into a clear point of view that influences leadership decisions and investment priorities. 

What You'll Deliver

1. Orchestrate Cross-Functional Execution 

• Drive priority initiatives across the Sales ecosystem, CSO, RevOps, Finance, IT, Product, and Customer Success—ensuring alignment, progress, and accountability. 
• Translate strategic objectives into execution plans, milestones, and cross-team operating rhythms. 
• Proactively identify risks, dependencies, and constraints before they become bottlenecks. 

 

2. Build Scalable Operating Mechanisms 

• Establish the processes, governance structures, and operating rhythms that power the global renewals business. 
• Own mechanisms for forecasting reviews, pipeline hygiene, business performance reporting, and operational cadence. 
• Standardize playbooks, documentation, and workflows to enable repeatability, scale, and consistent execution. 

 

3. Lead Renewal Insights & Thought Leadership 

• Develop and articulate a clear point of view on renewal sales excellence grounded in data, customer behavior, and market trends. 
• Translate renewal performance data into insights, narratives, and recommendations that shape strategy—not just reporting. 
• Identify leading indicators, emerging risks, and future opportunities across automation, customer experience, and commercial execution. 
• Act as a strategic thought partner to Renewal, Sales, and Customer Success leadership—bringing perspective, challenge, and fresh ideas. 
• Continuously benchmark internal performance against best practices and evolving SaaS and technology renewal models. 

 

4. Create Clarity Out of Ambiguity 

• Synthesize complex, cross-functional inputs into clear insights, decisions, and next steps. 
• Bring structure, prioritization, and logic to ambiguous or rapidly evolving problems. 
• Serve as a connective operator tying together strategy, data, systems, and people. 

 

5. Drive Forecasting Accuracy & Performance Insight 

• Build and maintain visibility into renewal performance, risk, and trends. 
• Move beyond forecast accuracy to uncover behavioral, operational, and systemic drivers of renewal outcomes. 
• Partner with Sales, IT, and RevOps to ensure pipeline discipline, forecast precision, and data integrity. 
• Define dashboards, metrics, and analytics that illuminate renewal health, execution quality, and risk velocity. 

What You’ll Deliver - Part 2

6. Advance Automation, Systems & Customer Experience 

• Partner with IT and Business Systems to optimize and modernize renewal tooling, workflows, and data sources. 
• Champion automation opportunities that simplify execution, reduce manual effort, and improve speed and scalability. 
• Reimagine renewal workflows with a customer-first lens—balancing experience, efficiency, and commercial outcomes. 
• Challenge legacy processes and assumptions that limit insight, agility, or customer value. 

 

7. Enable Leadership with Strategic Insight & Accountability 

• Produce executive-ready insights, reports, and narratives with clear implications and recommended actions. 
• Prepare materials for QBRs, MBRs, planning cycles, and leadership reviews. 
• Track strategic priorities, ensure follow-through, and drive accountability across teams. 
• Constructively challenge assumptions and elevate the quality of renewal performance discussions. 

Who You Are

• A renewal strategist at heart and an operator by trade—able to see both the system and the signal. 
• A critical thinker who