Strategic Operations Director

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This role...

Strategic Planning & Execution

• Lead the annual strategic planning process, including development of the strategic vision and messaging for key initiatives (e.g., Branch of the Future, Member Journey).

• Collaborates with leader and leadership team to design and implement strategies that align with leadership goals.

• Coordinate the department operating rhythm, including Monthly Operating Reviews (MORs), leadership meetings, follow-up actions, and strategic deep-dive sessions.

• Manage Shared Services Charters, Joint Operating Committees (JOCs), and cross-functional dependency management to improve execution and accountability.

• Drive cross-functional alignment and governance across strategic initiatives.

Market Intelligence & Business Strategy

• Monitor industry trends, earnings calls, analyst reports, press releases, competitive activity, mergers and acquisitions, and new market opportunities

• Synthesize competitive intelligence into actionable recommendations that inform strategic planning and business decisions.

Analytics & Reporting

• Works with department leadership to deliver clear, consistent metrics for data-driven decision-making.

• Analyze organizational performance and identify opportunities for continuous improvement.

• Regularly reports on performance and key metrics to the leader and department leadership.

Strategic Support

• Coordinate quarterly goal setting, alignment, and performance monitoring to ensure strategic priorities translate into measurable outcomes.

• Provides critical strategic assistance to the leader in decision-making.

• Conducts in-depth research to inform the development of department strategies and initiatives.

• Acts as a central point for information and proposals related to department.

• Collaborates on mergers & acquisitions, focusing on department strategy and
  infrastructure setup.

• Stays abreast of industry trends to maintain innovative and effective department

Communication & Stakeholder Engagement

• Develop communication and marketing strategies, messaging, and content that support organizational priorities and strategic initiatives.

• Prepare Board, leadership, and external stakeholder presentations and materials.

• Efficiently organizes meetings for the leader and leadership team, ensuring productive outcomes.

• Prepares detailed agendas and follow-up actions for department leadership meetings.

Relationship Management

• Build and maintain strategic relationships with payors, vendors, executive peers, regulators, and other external stakeholders.

Crisis Management

• Aids in developing and executing crisis management plans for the department function.

• Provides steadfast support during organizational changes or challenges.

We are interested in speaking to individuals with the following...

• Bachelor's degree in Business Administration or a related field required; Master's degree preferred.

• 10+ years of progressive experience in strategy, strategic operations, chief of staff, business transformation, consulting, or related functions.

• 5+ years of leadership experience.

• Demonstrated experience leading enterprise strategic planning, cross-functional initiatives, executive communications, and governance

• Strong analytical skills.

• Excellent written and verbal communication skills.

• Strong relationship management and stakeholder engagement skills.

• Strong organizational leadership and influence skills.

• Ability to lead cross-functional initiatives and drive alignment across diverse stakeholders.

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