Staff Analyst, Compliance & Operations

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

The Compliance & Operations Analytics team plays a critical role of providing analytical capability for Upstart's compliance, risk and loan onboarding operations functions to enable data-driven decision making. We leverage our analytical and technical skills to support our partners with a multitude of services. 

As the Staff Analyst supporting this function at Upstart, you will contribute to understanding and driving best practices in Upstart’s compliance data requirements, improving self service access and build proactive compliance monitoring for the company. You’ll be responsible for driving understanding, insights and decision making within the domain, to ensure we can achieve business goals with minimal risks. Additionally, you will own the analytics roadmap and insights for Upstart’s onboarding operations team. The role will also require you to mentor and grow other analysts working within the domain.

 

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

 

How you’ll make an impact:

• Lead and develop analytical capabilities and drive in-depth analyses on compliance, risk and operations.
• Own building regular business update narratives at the exec level, leveraging data and trends
• Collaborate with Product and Operations leaders to shape product, process and tech roadmaps, monitor results and generate data driven recommendations
• Build data and analytical foundation, including data pipelines, self serve reporting
• Evaluate the organization's compliance reporting requirements and build data infrastructure to enable efficient self service on a regular basis.

What we’re looking for: 

• Minimum qualifications:
  • 8+ years work experience in increasingly senior analytical roles in technology and finance industry
  • Experience in credit, product or operations analytics, proficient in Python / R, GSheet / Excel, SQL
  • Experience working with large datasets, unstructured data, data modeling, and data pipelines using tools like Databricks, DBT, Looker, Snowflake, Redshift, Tableau, Mode
  • Experience influencing senior management and stakeholders and collaborating with a large set of cross-functional teams
  • Experience deriving actionable insights from analysis and analytical storytelling
  • Degree in Economics, Mathematics, Engineering, Data Science or other quantitative fields
• Preferred qualifications:
  • Experience in coaching and mentoring junior team members on technical subjects
  • Strong experience conducting and evaluating A/B tests, ideally in Financial and/or Operational related fields
  • Ability to craft executive-ready narratives around complex business or operational topics and successfully influence VP+ decision making
  • Demonstrated ability to work collaboratively and in deep partnership with cross-functional teams 
  • Demonstrated ability to balance multiple workstreams and priorities; experience influencing up and cross functionally to maximize positive impact to the organization
  • Experience in consumer lending, and knowledge of pre and post origination operations