Job Description Summary

Digital Workplace Technologies (DWT) within GE Aerospace is responsible for delivering world class services.

In this project based role, you will work within the DWT Technical Operations function in the Endpoint group as a Sr Staff, Systems Administrator. This role is responsible for execution of the Endpoint technical operations strategy to manage, monitor, and maintain the global endpoint platform, specializing in Windows PC and MAC related services. As a Sr Staff, Systems Administrator, you will be responsible for being a technical leader within a globally distributed team, focusing on a high level of operational excellence, a commitment to continuous improvement, and ensuring GE Aerospace endpoint services are always secure and available to end users.

Job Description

Below is a list of responsibilities for the Sr Staff, Systems Administrator:

• Work within the DWT Technical Operations function as a technical leader responsible for operations of Endpoint related services.
• Technical accountability over the operational stability of DWT Endpoint platforms, tools & services.
• Maintain a solid understanding of a complex orchestration ecosystem which has several integrations into other systems including but not limited to security tools, identity platforms, authentication systems, internal operational tools, and other systems.
• Act as the technical escalation point within the internal Systems Administration team for complex issues and advanced troubleshooting for DWT Endpoint tools and  systems.
• Perform platform monitoring, maintenance, and management across the entire ecosystem of GE Aerospace’s Endpoint related services.
• Act as an escalation point for all requests and incidents coming in from the service desk and L2 support teams. Partnering with various stakeholders throughout the organization and externally on resolution of those tickets.
• Accountable for identifying opportunities to improve overall user experience.
• Owning the tools required to manage Endpoint Orchestration: M365 admin portal, Tanium, JAMF, and Microsoft Powershell for automated administration.
• Partner with the internal operations team to build and integrate platform monitoring tools and critical alerting systems.
• Responsible for engaging with technical support teams and the premier team within any and all vendors as needed to coordinate issue resolution and make recommendations on service enhancements.
• Perform change management operations in tandem with the change management team.
• Assist & own the preparation of end user support documentation and knowledge.
• Investigate the possibilities of automation for self-service of end user support.
• Act as a technical leader in handling critical incidents and crisis management.
• Initiate new technology pilots and programs to ensure end-user support readiness for go-live launches.
• Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.
• Implementing product enhancements and code updates to ensure platforms are kept current and up to date, following standard change control processes and procedures.
• Work with the suppliers and the cyber security team to identify security vulnerabilities and perform security patching on managed endpoints and hardware.
• Align with the DWT Software: Automation team to ensure opportunities for platform automation are being identified, logged, prioritized, and implemented. Ensuring the active automation processes are being tracked and periodically reviewed.
• Engage with various stakeholders including the DWT Enterprise Architecture and Product Management teams to review, test, and implement NPI requests.
• Work with the internal team to ensure support teams are being properly trained on existing, new, and upcoming services and releases.
• Documentation Management including platform architecture, inventory of resources and assets, SOPs, system configuration, and BCP.
• Work with various stakeholders to identify any required custom reporting for the internal team or businesses. Automating these reports when needed and ensuring proper tracking and periodic review.
• Liaise with the cyber security team to ensure least privilege access policies are being adhered to for all administrative access to production systems and that access is managed via SAPM or PAM. Proper documentation for all administrative permissions, access controls and admins who have access to systems. Implement governance around granting, reviewing, and revoking access to all systems.
• Work with the Digital Forensics team as needed on cases involving the need to export data or snapshot images for investigation.
• Accountable for identifying opportunities to improve overall user experience.
• Ensur