Sr. Project Manager - Patient Experience Program, Ambulatory Operational Excellence

General Information

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Work Location: Los Angeles, CA, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8:00am-5:00pm; hours may vary Posted Date 11/18/2025 Salary Range: $70900 - 145200 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 27616

Primary Duties and Responsibilities

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As the Senior Project Manager for Patient Experience Improvement, you will play a critical role in advancing UCLA Health’s commitment to delivering exceptional care and service. In this position, you will lead the implementation, coordination, and monitoring of enterprise-wide initiatives designed to enhance patient satisfaction, streamline care delivery, and improve overall experience across our health system.

Key Responsibilities:

• Lead Patient Experience Projects: Manage complex, multi-faceted projects focused on improving patient interactions, communication, and service quality across ambulatory settings.
• Develop and Execute Project Plans: Establish clear scope, timelines, and deliverables for initiatives and experience-driven workflow improvements.
• Collaborate Across Departments: Facilitate communication and alignment between clinical teams, administrative staff, and operational leaders to ensure patient-centered strategies are integrated.
• Monitor and Report Outcomes: Track progress against defined goals, analyze patient experience metrics (e.g., CG-CAHPS, Press Ganey scores), and provide actionable insights to leadership.
• Implement Best Practices: Incorporate evidence-based approaches and industry standards to optimize patient engagement and satisfaction.
• Support Change Management: Guide teams through process improvements, ensuring adoption of new tools and protocols that enhance the patient journey.
• Organize Team Projects and Stakeholder Meetings: Coordinate patient experience improvement meetings and stakeholder groups, prepare agendas, and document action items to drive accountability.

Salary Range: $70,900 - $145,200 Annual

Job Qualifications

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• Bachelor’s degree or equivalent experience required.
• MPH, MHA, MBA, or other related Master’s degree preferred.
• Minimum 5 years of healthcare administrative and/or project management experience.
• Experience leading, facilitating, and implementing new programs and/or projects.
• Demonstrated skills in data analysis and presentation.
• Intermediate to advanced proficiency in Microsoft Office applications, da