Sr. Program Associate

ABOUT ZERO TO THREE

Founded in 1977, ZERO TO THREE works to ensure that babies and toddlers benefit from the early connections that are critical to their well-being and development. Our mission is to ensure that all babies and toddlers have a strong start in life. At ZERO TO THREE, we envision a society with the knowledge and will to support all infants and toddlers in reaching their full potential. Our Core Values Statement: We believe that how we do our work is as important as what we do. To learn more about ZERO TO THREE, please visit our website at zerotothree.org.

OUR COMMITMENT TO DIVERSITY

ZERO TO THREE is proud to be an equal-opportunity employer committed to inclusive hiring, advancement, and professional development. It is dedicated to diversity in its work, its staff, and community partners. This is an exceptional opportunity for a professional who shares our commitment to diversity, equity, and inclusion and supports our mission to enhance outcomes for all children.

SUMMARY

The HealthySteps National Office has a robust and growing set of resources, publications, and data systems to support our goal of impactful scaling of the HealthySteps model. This position, an integral member of the HealthySteps Operations team, will ensure that these critical resources, publications, and data systems are accurate, current, and ready for use, by coordinating key quality assurance and resource management efforts, and supporting related strategic planning and continuous improvement processes. This position is perfect for someone who has a proven track record of supporting quality assurance initiatives, is highly attentive to detail, and thrives on ensuring quality within processes, documentation, and data to achieve effective internal and external operations. This position requires someone to be organized and innovative, with strong communication skills to be able to deliver information and collaborate across teams. The individual will report to the Program Operations Manager.

HealthySteps is an evidence-based model that promotes nurturing parenting by integrating an early childhood development professional into the pediatric primary care team. Now in more than 300 sites across the country, HealthySteps partners with families to improve babies’ and toddlers’ healthy development and well-being – with a focus on addressing the persistent inequities that impact the life trajectories of too many children of color and children living in families with low incomes. The HealthySteps National Office (National Office) at ZERO TO THREE supports and oversees the growing network of sites as they implement, deliver, and sustain the model, to reach more than 1 million young children and families annually by 2032.

ESSENTIAL RESPONSIBILITIES

Resource Management & Quality Assurance

• Support and contribute to systems to keep SharePoint site and resource databases organized and current
• Contribute to, and where appropriate lead, refinements and development of internal resource management processes and SOPs
• Collaborate with the Communications Team and, when applicable, National Office Subject Matter Experts to implement and project manage regular QA processes and updates for the HealthySteps library of external and internal resources (e.g., reports, guides, handouts, web content, marketing assets and collateral)
• Keep core systems and processes led by Operations team current and updated (e.g., staff onboarding protocol)

Salesforce Site Database Quality Assurance

• Support Product Manager and Program Operations Manager with development of standards, processes and timelines for data audits and routine inspections
• Ensure network data and permissions align with established standards and processes
• Monitor and inspect key processes, including those related to site onboarding, for identification and resolution
• Document and report on quality assurance efforts, and maintain documentation for continuous quality improvement and to optimize efficiency
• In collaboration with Product Manager, provide individual and small group support to other National Office staff to increase adherence to standards, processes, and timelines

Other

• Contribute to a positive HealthySteps culture that is grounded in ZERO TO THREE’s core values, including through optional service on relevant committees where desired and/or selected.
• Contribute to HealthySteps goals by supporting specific additional projects of interest, that are aligned with expertise and experience, as capacity allows and as confirmed by the Program Operations Manager.
• Performs other duties as assigned to ensure the efficient and effective functioning of the department -or- proj