Sr. Product Manager, Service

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

The Senior Service Product Manager is the enterprise owner of the service and spare parts product portfolio for Watts Applied Solutions. This role has end-to-end accountability for portfolio strategy, commercial performance, margin expansion, and customer experience outcomes across the platform.

Acting as the strategic authority for service and spare parts, this role defines vision, priorities, and tradeoffs across a complex, global, and highly matrixed organization. The Senior Service Product Manager partners closely with executive leadership and leads cross‑functional teams spanning Product Management, Sales, Marketing, Operations, Supply Chain, Digital, Finance, and IT to deliver sustained growth and operational excellence.

While this role does not have immediate direct reports, it operates as a senior individual contributor and people leader through influence and is expected to evolve into a formal people leadership role as the service organization scales.

This position reports to the Vice President, Customer Service and Aftermarket Operations. This role can be remote and will require travel to office locations.

Primary Job Duties and Responsibilities

• Accountable for service and spare parts financial performance, including revenue growth, margin expansion, pricing effectiveness, inventory efficiency, and working capital impacts.
• Own and govern the multi‑year service and spare parts portfolio strategy and roadmap for Watts Applied Solutions, aligned with enterprise growth, digital transformation, and customer experience objectives.
• Serve as the enterprise subject matter expert and decision authority for service and spare parts offerings, including prioritization, investment tradeoffs, lifecycle decisions, and portfolio rationalization.
• Lead major business reviews and planning processes, including Strategy Plan, Annual Operating Plan (AOP), and periodic forecasts, with ownership of financial assumptions, growth commitments, and performance tracking.
• Own the development and execution of a comprehensive pricing strategy, including value‑based pricing, discount governance, and margin protection.
• Define and continuously refine the platform service strategy, translating strategic objectives into executable roadmaps and measurable outcomes.
• Lead cross‑functional teams to deliver commercial programs, new service offerings, and lifecycle initiatives that drive growth and customer value.
• Partner with Sales and Marketing to define and execute go‑to‑market strategies, channel enablement models, and sales effectiveness initiatives for the aftermarket.
• Collaborate with SIOP, Operations, and Supply Chain to establish and improve forecasting methodologies, on‑time delivery, service levels, inventory turns, and sourcing strategies.
• Own the end‑to‑end service customer experience, including physical, digital, and post‑sale touchpoints.
• Partner with Digital and IT teams to identify and implement digital service capabilities that enhance scalability, insight, and customer engagement.
• Develop customer roadmaps and experience strategies that improve ease of doing business, transparency, and long‑term loyalty.
• Lead through influence in a matrixed organization, aligning senior stakeholders and teams around shared priorities and outcomes.
• Act as a mentor and thought leader for product, service, and commercial teams, contributing to the development of best practices and talent capabilities.
• Champion continuous improvement methodologies and model Watts values in all interactions.
• Lead enterprise‑priority initiatives and special projects as assigned by executive leadership.

Required Qualifications

• Bachelor’s Degree in Engineering, Supply Chain, Business, or related field. MBA is a plus.
• 5+ years in product management, commercial leadership, aftermarket operations, field service, business analytics, or supply chain.
• Proven experience ownings or materially influencing financial perfor