Sr. Payroll Support Specialist

About us:

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. 

Role Overview:

As a Sr. Payroll Support Specialist at Miter, you will play a critical role in addressing one of our most pressing operational challenges: supporting and handling the gnarliest payroll and tax issues. You will serve as a key escalation point for complex payroll correction cases, often involving large amounts of historical payroll data that needs to be just right to achieve tax compliance.

Responsibilities:

• Serve as the primary escalation point for complex payroll correction cases, ensuring swift and accurate resolution of YTD data import issues

• Collaborate with customers, partners, and internal teams to hold others accountable to deadlines and quality standards, and communicate clear expectations and status updates

• Call on your resources to investigate details around tax compliance & proper payroll handling, always ensuring our customers have the most accurate payroll data & tax configurations

• Partner with customers in screenshare sessions to hear concerns &  investigate discrepancies

• Dive deep into payroll data spreadsheets, often utilizing spreadsheets skills to speed up what would normally be pain-stakingly manual data entry

Qualifications:

• Proficiency with any payroll system (bonus points for proficiency in multiple payroll systems)(ex: Gusto, ADP, UKG, etc.)

• 2+ years experience in payroll processing or support for payroll customers, with a strong understanding of payroll regulations and practices (bonus points for experience with construction payroll)

Interview Process:

• Recruiter Screen - 30 mins

• Hiring Manager Interview - 30 mins

• Takehome Assignment- 60 mins

• Mitosaur 1:1 Interview- 30 min

• Values Interview - 60 min

Miter Benefits:

• Competitive Compensation: We ensure we offer competitive market salaries and commission.

• Medical Insurance: Comprehensive medical plans to suit you and your family’s needs.

• Dental & Vision Insurance: Coverage for all your dental and vision needs.

• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.

• Stock Options: Be a part of our success with equity in the company!

• Unlimited PTO: Take the time you need to recharge and be your best self.

• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.

Community and Culture:

• Team Events: Bi-annual company-wide offsites, team offsites, and monthly team-building activities to help us connect as a team.

• Celebrations: Recognizing birthdays, work anniversaries, and milestones with personalized surprises.

Perks and Extras:

• Office Perks: If you’re in-office, enjoy free snacks, coffee, and a collaborative space.

• Commuter Benefits: Pre-tax options for transit and parking expenses.

Equal Opportunity:

Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.