Sr. Patient Scheduling Coord

Job Summary: Assumes primary responsibility for coordinating a specialty surgical care team. Maintains knowledge to provide backup coverage during absences and ensures daily operations run smoothly. Schedules appointments, orders tests, and facilitates communication among team members and with patients.

Education/Experience: High school diploma or equivalent with three years' experience in customer service, preferably handling calls in a medical setting. Strong knowledge of medical terminology preferred.

Essential Functions:

1. Answers incoming calls for the specialty care team, maintains abandon rates.
2. Schedules appointments and ancillary studies, obtains authorizations.
3. Orders outside studies or therapy, ensures timely results.
4. Coordinates follow-up appointments with tests or treatments.
5. Facilitates physician communication, schedules peer reviews.
6. Cancels/reschedules appointments as needed.
7. Reviews all digitized studies to ensure accessibility.
8. Schedules ambulatory procedures, coordinates clinical activity.
9. Receives, reviews, and routes external referrals.
10. Returns patient calls, schedules appointments/studies.
11. Assists in training less experienced personnel.
12. Maintains physicians' travel and academic calendars.
13. Manages urgent requests critical for patient safety.
14. Performs financial duties such as insurance authorization.
15. Performs other assigned duties.

Skills/Qualifications:

• Proficient in using multiple computer software systems.
• Self-motivated, works well independently.
• Maintains a positive attitude when interacting with the public.

Work Environment: Medical office

Physical Requirements: Involves standing, walking, sitting, bending, reaching, finger dexterity, talking, hearing, and seeing. May require lifting up to 20 lbs.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.