Sr Manager, Solutions Engineering - BVT

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Job Overview
The Sr Manager, Solutions Engineering Support at T-Mobile is responsible for leading a team of Product test and validation engineers (BVT), ensuring the effective deployment and enablement of TFB products and services with a focus on customer and seller experiences. This role involves developing and executing strategic plans that include training, certifications, and resource management, all while maintaining financial discipline. By fostering cross-functional collaboration with teams in Network and IT, the Sr Manager enhances processes and customer experiences across systems, hardware, software, cloud services etc and serves as a crucial point of contact and integral function during product development and deployment phases. Continuous process optimization and effective risk/time management are key responsibilities, contributing to the overall efficiency and success of T-Mobile's operations. Through leadership and strategic oversight, this role significantly boosts T-Mobile's capability to deliver high quality products/solutions for our customers.

Job Responsibilities:

• Leads a team of Product Testing and Validation engineers, ensuring effective deployment and enablement of TFB products across all portfolios
• Develops and executes strategic plans that include training, certifications, and resource management
• Maintains financial discipline within the team to ensure budget adherence and cost effectiveness
• Fosters cross-functional collaboration to enhance processes and seller/customer experiences with our products, platforms, tools, hardware, cloud services etc
• Serves as a crucial point of contact during development and deployment phases, facilitating communication and problem resolution while working with network and IT engineering teams
• Optimizes processes continuously and manages risks effectively to improve operational efficiency

Education and Work Experience:

• Bachelor's Degree Computer Science or Engineering (Required)
• Master's/Advanced Degree Business Administration or Information Technology (Preferred)
• 7-10 years Leading a team or high profile projects in the deployment and management of network, hardware, platforms and cloud-based solutions Preferred
• 5-10 years of hands on and leader level experience in systems and services testing and validation of hardware, software, cloud services, platforms etc Preferred
• 4-7 years Developing strategic plans for technology implementations, including training and certifications Preferred
• 4-7 years Cross-functional collaboration specifically with networking engineering and IT to enhance processes and customer experiences in a technical environment Preferred

Knowledge, Skills and Abilities:

• Project Management Expertise in managing large-scale projects, including planning, execution, and delivery, ensuring alignment with strategic business goals. (Required)
• Leadership Ability to lead and motivate a team of Product support/BVT engineers, fostering a collaborative and productive environment. (Required)
• Strategic Thinking Capability to develop and execute strategic plans that effectively align with the organization's objectives and enhance operational efficiency. (Required)
• Risk Management Proficiency in identifying, assessing, and mitigating risks throughout the BVT testing process to ensure project success. (Required)
• Cross Functional Relationships Strong skills in building and maintaining relationships across various departments to enhance process integration and efficiency. (Required)
• Financial Analysis Ability to manage budgets and perform financial analysis to maintain financial discipline within the project scope. (Preferred)
• Analytics Skills in analyzing data to derive insights that drive decision-making and process improvements. (Preferred)
• Technical Writing Ability to produce clear and effective technical documentation related to validation and testing of products and project specifications. (Preferred)
• Training Experience in developing and conducting training programs to enhance team capabilities and certifications across TFB product portfolios and testing methodologies. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

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