Sr. Inside Sales Associate, CI Channel

Company Description

Savant Systems, Inc., a recognized leader in home control and automation, is one of the fastest-growing smart home companies in the luxury and mid-markets.  Its powerful Pro technology brings climate, lighting, entertainment, security and energy together in a single, award winning application interface for homeowners.

Savant Power is focused on developing sustainable energy solutions for homes, businesses and utilities.  With Savant Power, homeowners can view available green energy production, dynamically control consumption and reduce their overall carbon footprint.  We work closely with all divisions of Savant and GE Lighting, a Savant Company.

GE Lighting, a Savant company, has been at the forefront of every major lighting innovation, from the first light bulb to industry-first LED and smart solutions along with the world’s first voice-embedded lighting product. Today it leads the North American retail lighting market as the most trusted, recommended and likely to purchase brand.

Savant Systems, Inc., is a true powerhouse delivering unmatched intelligent lighting and smart home solutions. Together, Savant and GE Lighting, a Savant company, offer a deep and diverse portfolio of bold and easy-to-use innovations across the retail and professional channels that are engineered for every home.

Job Description

The Sr. Inside Sales Associate, CI Channel, is responsible for responding to day-to-day customer inbound as well as creating outbound customer communication activities that drive product adoption, a successful customer onboarding experience and lead follow-up activities. 

The Sr. Inside Sales Associate will be responsible to:

• Support the achievement of Custom Installer (CI) Channel sales goals by:  
  • Responding to customer inbound, acting as an internal account manager, on a variety of topics including, product ordering/pricing/availability, shipping status, program participation and program benefits, account balance and payment activity, and contact status including training activity, beta participation, etc. 
  • Creating and execute customer outreach initiatives that support business growth and deep partnership of key accounts.  
  • Supporting the successful onboarding of new customers, by providing one-on-one education on customer programs and customer tools, including the Savant Community, Savant University, Savant Store and Design Tools. 
  • Working well internally with multiple departments to deliver critical customer information and insights, including accounting, operations, RMA, education, etc.
  • Becoming systems expert to create and analyze reporting on customer trends, program participation, buying group initiatives, and other key targets. 
  • Developing meaningful relationships with key, Ambassador level customers to encourage trust and loyalty. 
  • Developing problem solving skills that are consultative and meet the needs of each individual customer to deliver an exceptional customer experience. 
  • Creating and delivering custom quotations for made-to-order products.  
  • Embracing the Savant Store experience, with expertise on design, order and finance flow plus the ability to educate Integrators on the value of Savant B2B Tools.
• Create programs and designs initiatives to motivate customers and shorten the on-boarding and initial sales timeline. 
• Support the design, specification and implementation of internal and external facing tools needed to provide excellence in customer experience. 
• Participate in team meetings and take responsibility for improvement initiatives and other action items.

Qualifications

***This is a remote position but a Mountain Time Zone location is preferred. Must be willing to work those hours if not living in that area.***

Requirements:

• 5+ years of experience with the Custom Installer (CI) channel plus representative selling model experience
• Experience with Custom Electronic Design & Installation Association (CEDIA), the international trade association representing the professional home automation/smart home technology industry
• Bachelor’s degree in a relevant discipline, or 5+ years of customer support/service experience
• Experience as a team leader or manager, proven leader and mentor.
• Ability to work well cross-department and clearly communicate internally as well as externally. 
• Strong knowledge of channel sales principles, methods, practices, and techniques.
• Able to build and maintain lasting relationships with customers.
• Exceptional written and verbal communication - in person, over the phone and virtual presentation.  Excellent listening skills.
• Excellent computer skills, including ERP and CRM software expertise (Salesforce