Sr Information Systems Software Application Engineer

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

This Sr Information Systems Software Application Engineer at Workday will be a part of the GTM (Go-To-Market) Salesforce Platform team who works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions with Salesforce being the primary platform alongside other cutting-edge platforms like SnapLogic for Integrations, Conga/Apttus for CPQ, CLM, AWS as PaaS, Coveo Search Platform, OKTA for SSO and others

About the Role

The Sr Information Systems Software Application Engineer- Salesforce Platform at Workday is part of the GTM (Go-To-Market) Platform team that is responsible for the Salesforce implementation at Workday.

Our team enables continuous improvements to the application and supports our Marketing, Sales, Services, PRM, Support, Finance and Legal business partners; responsibilities include responding to service requests, impact of Salesforce updates across the platform, platform health, incidents and enhancements and driving automation to increase efficiency in business processes. The right candidate has deep technical experience in all the capabilities and functionalities of the Salesforce.com platform and a proven track record of driving best practices and processes.

Responsibilities:

Application Support activities (Service Request, Incident & Problem management, build Proactive Monitoring capabilities, Platform Security, Bug Fixes, Enhancements) in the Salesforce Platform team

Technical:

• Software Application Troubleshooting at Application, Database, Network & Integration layers
• Design review, code review, Code vulnerabilities , Security enablement
• Software Application Development (Bug Fixes & Enhancements) on the Salesforce platform using Object Oriented design methodologies and Salesforce technologies- Apex, Visual Force, Apex Triggers, Salesforce Integrations, APIs on
• Salesforce Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
• Develop monitoring systems for the critical Salesforce Platform business workflows to preempt issues and resolve.
• Lead and deliver Automation of tasks/service requests.
• Develop expertise of Workday Go-To-Market business applications end-to-end
• Develop subject matter expertise of Workday’s Enterprise Applications including Integrations.
• Platform health and Salesforce security

Process:

• Application support for customer communities and Partner communities
• Perform trend analyses, and develop action plans for improving SLAs and reducing incidents volume and problems.
• Incident troubleshooting, resolution, and technical root cause analysis to address the problem permanently.
• Identify business risks, inefficiencies, issues, and opportunities related to Salesforce platform.
• Create documentation, maintain standardization, and look for ways to continuously improve processes & procedures.

Business/Functional:

• Develop expertise of Workday Go-To-Market business applications end-to-end
• Develop subject ma