Sr. Partner Success Manager, Americas

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

As a Sr. Partner Success Manager at SpyCloud, you’ll play a pivotal role in supporting the growth and retention of our global partner ecosystem, specifically within the North and South America regions. Working under the guidance of the Director of Partner Success, you'll serve as a trusted advisor to our partners, ensuring they are fully enabled, engaged, and achieving measurable value from SpyCloud’s cybersecurity solutions. This is a highly cross-functional role that requires strong relationship-building skills, technical aptitude, and a passion for partner success in a fast-paced SaaS environment.

 

What You'll Do:

• Partner Engagement & Enablement
• Build and nurture strong, value-driven relationships with partner contacts, ensuring high  levels of satisfaction and loyalty.
• Guide partners through onboarding, training, strategy and continued success plans.
• Adoption & Retention
• Drive product adoption and usage by understanding partner goals and aligning our solutions to their business needs.
• Proactively identify and mitigate risks to partner retention and satisfaction.
• Operational Support
• Execute and optimize partner-facing processes including onboarding, Partnership Reviews (QBRs), and ongoing support in collaboration with internal teams.
• Manage partner escalations and coordinate issue resolution with internal stakeholders.
• Cross-Functional Collaboration
• Act as the voice of the partner within SpyCloud, sharing feedback with product, sales, and marketing teams to influence roadmaps and campaigns.
• Collaborate on campaigns, product updates, and co-selling initiatives.
• Performance Monitoring & Reporting
• Track key partner metrics, usage patterns, and success KPIs; present insights and recommendations to both internal and external stakeholders.
• Partner Program Execution
• Support the execution of partner success strategies and contribute to continuous improvement efforts across the partner lifecycle.

 

Requirements:

• 5-10 years of experience in partner success, customer success, or account management within a SaaS environment.
• Demonstrated ability to manage partner relationships, including familiarity with both Alliance, Channel and MSSP models, to drive mutual value and outcomes.
• Strong communication, problem-solving, and interpersonal skills.
• Technical acumen with the ability to understand and explain cybersecurity solutions to both technical and non-technical audiences.
• Analytical mindset with the ability to turn data into actionable insights.
• Familiarity with cybersecurity or threat intelligence solutions preferred..
• Experience with CRM and CS platforms (e.g., Salesforce, Gainsight).
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

SpyCloud is not sponsoring visas at this time.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year

About SpyCloud:

SpyCloud is on a mission to disrupt the cy