Sr Dispatcher

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Sr Dispatcher

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Sr Dispatcher plays a critical role in facilitating the efficient and timely transport of customer vehicles to and from auction sites and other designated locations. This position requires strong coordination, communication, and problem-solving skills to manage carrier relationships, resolve transport issues, and ensure customer satisfaction.

• Facilitates the transport of customer vehicles to and from auction sites and other areas.   

• Contacting customers to determine vehicle availability and condition,  

• Scheduling vehicle pick-up and delivery with customers and transporters  

• Assisting with reconciliation of transporter related issues  

• Notifying customer account representatives and transporter of vehicle transportation related issues  

• Monitoring and reporting on customer and transporter performance.  

• Compiles vehicle transportation related data and generates routine reports.  

• Follows job related duties as directed by supervisor.  

• Coordinates transportation of vehicles by contacting carriers in the company’s established network.  

• Builds and maintain positive working relationships with network carriers.  

• Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles. 

• Escalates complex or difficult to solve issues according to established escalation procedures.  

• Proactively locates new carriers to join the Cox network  

• Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.  

• Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.  

• Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.  

• Provides advice and coaching for less experienced team members.  

• Clearly communicates broader organizational objectives and the team’s role/impact.  

• Assists with other duties as assigned.  

Required Experience & Specialized Knowledge and skills 

• High School diploma or GED required.  

• 3+ years’ experience with at least 1 year of experience in logistics dispatching  

• Previous auto transportation/logistics experience strongly preferred  

• Proficient in Microsoft Outlook, Word and Excel  

• Strong analytical, communication and interpersonal skills  

• Proven ability to make decisions  

• Customer service skills  

• Strong problem solving and innovative thinking skills.  

• De-escalation skills are required and flawless follow-up abilities are a must. 

• Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state)  

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company pr