Sr. Client Solutions Manager

Universal Ads, a part of Comcast, enables any brand, of any size, to seamlessly make and buy commercials across premium video reaching new qualified audiences at scale. Universal Ads combines premium and brand-safe video content directly from the most influential media companies with the ease and familiarity of social ad buying. It is your one-stop shop for high-quality video ads delivering performance and unmatched scale.

Job Summary

The Account Manager (AM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The AM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.

Job Description

Core Responsibilities
- Manage and grow post-sale client relationships and revenue for advertisers 
- Become an expert in Universal Ad solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Grow revenue, educate and lead upsell conversations with clients post initial sale
- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
- Identify optimization opportunities for improving performance
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
- Consult and coach clients and agencies to achieve greater results on Universal Ad solutions
-Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving the most value within the account, spearheading contract renewal activity as well as managing marketing, operational, billing etc. functions in coordination with functional teams

Qualifications:
- 4+ years of experience in account management / client services roles in digital marketing or ad tech – experience with auction-based ad networks

Preferred Qualifications:
- Experience prioritizing and managing tasks within a fast-paced environment
- Ability to analyze data and identify insights
- Track record of supporting revenue goals
- Experience in performance advertising and managing significant, complex and scaling challenges
- Experience diagnosing and solving technical problems with product and engineering teams

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Account Management, Book Of Business, Client Relationship Management, Customer Solutions, Metrics Tracking

Compensation

Primary Location Pay Range: $141,554.14 - $212,331.20

This job can be performed in California, and New York City with a Pay Range of $141,554.14 - $230,794.79

Comcast intends to offer the selected cand