Sr. Claims Consultant Leave & Disability

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:  

Heavily involved in advancing departmental initiatives by participating in, and sometimes leading, high-level project work as assigned. Using accumulated knowledge and experience, assist the team with complex claims, act as a liaison for internal partners, ensure compliance with regulatory requirements, assist in data gathering and analysis for internal reporting and testing claim platform.  Actively suggests and operationalizes adjustments to standard work as the need arises. May be expected to assist IT through technical/process flow contributions, defining user requirements, user acceptance testing and implementing business driven solutions. 

The Contributions You’ll Make:

• Perform system testing and identify gaps in process and performance

• Serve as a business subject matter expert in communications, reporting and digital experience

• Assist with external and internal audits

• Serves as a technical and business process expert for the staff and management of the Claims team. 

• Has a high-level understanding of the claims data available and can provide analysis to support management reporting and quality control of all processes.  Ability to identify and validate data need for audits.

• Ability to conduct data analysis with recommendations to management as it relates to claim processing, metrics and staffing. 

• Competent to work at a high level of business complexity and a good understanding of multiple administration systems.  Ability to troubleshoot the claim transactions within those systems.  Work with system BAs to determine work around or solution.

• Participates in process improvement and projects related to areas of expertise with a focus on Continuous Improvement.

• Lead small to medium sized projects that may involve processes, systems and controls.

• Other duties as assigned.

Minimum Knowledge & Experience:

• Bachelor’s Degree or equivalent experience

• 10+ years claims experience in an environment that requires strong analytical and communication skills preferred

• Previous experience in process or system improvement projects

• Ability to manage initiatives simultaneously

• Strong ability to influence and motivate others, to include across departments, to solution for shared customers​

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Sal