Sr Channel Planning & Programs Manager | Micro Business & Fiber

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

** 2 Positions Available **

The Sr. Channel Planning & Programs Manager, Micro & Fiber leads the enablement infrastructure for T-Mobile's Micro Business and Fiber sales channels and drives a team of senior program managers accountable for onboarding, field readiness, tools adoption, and sales program execution. This role translates channel strategy into operational outcomes, manages an active portfolio of cross-functional programs and vendor relationships, and serves as the strategic enablement partner to sales leadership across a multi-region channel. The ideal candidate is operationally sharp, data-literate, and actively uses AI tools to accelerate decision-making and program delivery. Two positions are available — one supporting the Micro Business channel and one supporting the Fiber channel, including its transition to a third-party labor model.

Job Responsibilities:

• Own the full enablement lifecycle for the assigned channel (Micro Business or Fiber) — including onboarding, field readiness, tools adoption, and sales program execution — translating channel strategy into measurable operational outcomes
• Lead a team of senior program managers with direct accountability for the results they produce; coach, develop, and hold the team to clear performance standards
• Manage an active portfolio of cross-functional programs simultaneously — vendor tool negotiations, system migrations, process redesign, and compliance rollouts — ensuring commitments are delivered on time and at standard
• Build and maintain cross-functional relationships with Sales, HR, Technology, Finance, Legal, Marketing, and third-party partners to secure resources, resolve escalations, and drive sustainable channel growth
• Oversee third-party labor integration, performance accountability, and compliance standards, including onboarding of JV partners and vendor sellers into T-Mobile systems, tools, and practices
• Develop and maintain operational reporting — dashboards, scorecards, seller activity and performance tracking — and surface analytics-driven insights and recommendations to senior leadership
• Identify and eliminate systemic barriers to seller productivity; leverage AI and automation tools to build scalable, measurable solutions
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• High School Diploma/GED (Required)
• 7+ years of progressive experience in sales operations, channel strategy, program management, or sales enablement (Required)
• Demonstrated experience leading teams of program managers or comparable direct reports, with direct accountability for outcomes (Required)
• Proven track record managing a concurrent portfolio of cross-functional programs across Sales, Operations, Technology, HR, Legal, and Finance (Required)
• Hands-on experience managing vendor relationships, tool licensing negotiations, and third-party partner integrations (Required)
• Experience managing or integrating third-party labor, external sales forces, or JV partners into internal systems and standards
• Wireless, telecom, or technology industry sales experience
• Experience building or scaling sales channel enablement programs, including programs supporting third-party or indirect labor models
• Familiarity with Fiber, broadband, or door-to-door (D2D) sales channel operations
• Background in deal desk design, structured crediting policies, or sales compensation program execution
• Experience with territory design, go-to-market planning, or market coverage strategy
• Familiarity with T-Mobile internal platforms and back-office systems (e.g., MagentaU, TFB)
• PMP certification or equivalent

Knowledge, Skills and Abilities:

• Salesforce (SFDC) Proficiency in case management, lead routing, territory configuration, and coordination with back-office/admin teams on system changes and migrations (Required)
• AI Tools Demonstrated use of AI tools (e.g., Claude, Microsoft Copilot, ChatGPT, or equivalent) to accelerate program delivery, draft communications, analyze data, or build workflows; comfort adopting new AI capabilities as they become available (Required)
• Sales Tool Stack Management Experience managing enterprise sales tool stacks: dialing plat