Sr Business Systems Analyst

COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

 

THE TEAM: INFORMATION TECHNOLOGY

Our Corporate Operation team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.

The Finance Applications team is responsible for all of our technology systems providing solutions for Zuora internal Accounting, Procurement, Legal, and Human Resources departments. This position reports to the Vice President of Digital Workplace Experience and works alongside other business system analysts and systems administrators. Additionally, there is indirect support by a mix of project managers, scrum masters, architects, and developers. 

 

THE TEAM & ROLE

Join our Digital Workplace Experience team, where we specialize in innovative Finance SaaS solutions. As a Business System Analyst/Quality Assurance at Zuora, you'll leverage your creativity and problem-solving skills to enhance finance application integrations and optimize our financial systems.

 

Collaborate with a team dedicated to seamless functionality, high performance, and continuous innovation. Work alongside skilled professionals in an environment that fosters teamwork, learning, and growth. Your contributions will be critical in maintaining and improving the quality and efficiency of our finance systems.

 

YOUR MISSION

As a member of the IT organization partnering with Finance & Accounting, the Sr. Business Systems Analyst will act as a business technology advisor on how to use technology to maximize efficiency and effectiveness across Accounting teams

YOUR OPPORTUNITY

As a Senior Business Systems Analyst, you will collaborate closely with the Accounting and Procurement team to promote continuous improvements and implement best practices across our Finance SaaS application landscape. Your role will include shaping the future vision of our systems, anticipating business needs, prioritizing user stories through backlog refinement, and acting as the bridge between development and cross-functional teams. You’ll play a key role in delivering enhancements through agile sprints and supporting User Acceptance Testing (UAT). 

Key responsibilities include:

• Collaborating with Procurement and Accounting Team to assess business needs and optimize processes such as Procure to Pay (P2P), General Ledgers and Record to Report (R2R), with the goal of identifying improvements and increasing efficiency in finance applications, while aligning with industry best practices and standards
• Leading initiatives to enhance Procure to Pay, Month-End Close, and Record to Report  and other financial processes, aiming to boost operational efficiency and contribute to overall business performance
• Engaging directly with the Cross-Functional teams to gather and clarify requirements, write and refine user stories, coordinate approvals, support development, conduct functional testing, and assist with business testing before release.
• Providing system support for financial systems such as NetSuite, Coupa, and others by addressing configuration, data, and transactional issues 
• Creating and maintaining user documentation and training materials, and delivering end-user training sessions to maximize system adoption and effectiveness
• Managing and reviewing IT support tickets by diagnosing issues, performing root cause analysis, and ensuring prompt resolution
• Maintaining system documentation and standard operating procedures (SOPs) current and comprehensive

OUR TECH STACK: NetSuite, NetGain Product Bundles in NetSuite, Coupa, Blackline, and Navan

 

WHAT YOU'LL ACCOMPLISH

• Contribute significantly to major initiatives, including enhancing the automated Procure-to-Pay (P2P) process in Coupa, enabling seamless end-to