Specialist Customer Service

Summary

Specialist Customer Service

 

At our Company, we grow People, Brands, and Businesses! We are seeking a dedicated Customer Service Specialist (CSS) is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas.

 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

 

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Enters and processes accurate and timely orders by utilizing EDI and order requirements.
• Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer.
• Reconcile orders to ensure the accuracy of information. Indicates discrepancy by tagging with promotion/pricing/etc. a dispute in the system.
• Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
• Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
• Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.

Qualifications:

• High School Diploma or GED required
• 1-3 years of experience in Customer Service
• Good written communication and verbal communication skills
• Excellent customer service orientation
• Well-organized, detail-oriented, and able to handle a fast-paced work environment

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary

 

The Specialist OTC is responsible for the validation and execution of order processing and invoicing,  contract creation and validation, claims and deductions, accounts receivable.  Responsible for performing all necessary work and tasks to ensure administrative goals and metrics are met.  Works closely with the Team Lead to deliver outstanding results for our clients.

 

Essential Job Duties and Responsibilities

 

Order Entry Administration

• Process orders, deductions, or contracts into management system  in a timely manner
• Proactively address any potential order/deduction/contract issues
• Provide timely and thorough communication to all of our valued clients and customer
• Communicate regularly with management advising any critical issues or opportunities
• Participate in client/customer conference calls as scheduled; providing feedback and insight 

Reporting

• Provide reports to clients/customers as needed

Supervisory Responsibilities

 

Direct Reports

 

This position does not have supervisory responsibilities for direct reports

 

Indirect Reports

 

Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

 

Travel and/or Driving Requirements

• Travel and Driving are not essential duties or functions of this job  

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

 

Education Level: (Required)High School Diploma or GED or equivalent experience

                                     

Field of Study/Area of Experience: 

• 1-3 years of experience in Customer service

Skills, Knowledge and Abilities

• Excellent writ