Operations Support Specialist (Administrative Assistant)

Please be advised: Visio Lending does not accept unsolicited resumes or services from third-party recruitment agencies. In the event, a recruiter or agency submits a resume or candidate without an agreement Visio Lending shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to Visio Lending employees, shall be deemed the property of Visio Lending. 

About Visio Lending

Visio Lending is the nation’s leader in rental home financing. Founded in 2012, Visio enables small- to medium- sized investors to grow their rental home and vacation rental portfolios. Headquartered in fantastic Austin, Texas, since late 2015, Visio has financed more than $3 billion in Rental360 DSCR loans.

Why We Love Working at Visio:

We at Visio are passionate about working together towards our goals to continually push this company forward.  We innovate, collaborate, celebrate team successes, and recognize individual accomplishments.  Every position and every person matter here.  We value our employees, and we like to promote from within, so as the company continues to grow so can you.

How to Apply?

To be considered for employment, please submit your application online.  While we appreciate all the interest we receive, only candidates selected for phone screening, or an interview will be contacted directly.  You will receive application status alerts via email so make sure your email address is accurate.

Note: Incomplete applications will not be considered.  Unanswered application questions or responses indicating “see resume” will be considered incomplete and you will be removed from consideration.

Visio Financial Services, Inc. is an Equal Opportunity Employer

The Opportunity:

As an Operations Support Specialist with Visio, you will provide administrative support to the Operations and Sales Department staff to ensure all documents are received in a timely manner.  

You will contribute to the Operations Department by:

• Ordering all appropriate documents including pay history, title work, appraisal, payoffs, and other required documents
• Moving proper loan information into the Calyx Point system for processing
• Performing quality control checks on completed appraisals
• Completing the broker approval process
• Performing post-closing “Servicing” quality control including initial post-closing review for completion and accuracy
• Assembling, reviewing, and delivering custodial collateral “blue folder” packages to Capital Partner Management team
• Monitoring and updating departmental databases and trackers
• Delivering daily/weekly reporting
• Maintaining current knowledge of all company loan programs and their requirements
• Adhering to all company policies, procedures, and business ethics codes
• Work Schedule: Monday – Friday: 8:30 am – 5:30 pm CST
• Hybrid position: In-office rotations required.  Applicants must be within commutable distance of our office
• Salary Range: $19.00 - $20.00/hr. (Non-Exempt/Hourly/Eligible for Overtime)

What We Are Looking For:

• Someone with at least 1 year of administrative experience
• Someone with a High School Diploma and/or GED Equivalent
• Someone with knowledge of Microsoft Office products including Outlook, Teams, SharePoint, Word, and Excel
• Preferably someone with real estate knowledge
• Someone with strong attention to detail and accuracy
• Someone who can demonstrate excellent communication skills both written and verbal
• Someone with the ability to work as a part of a team
• Someone with the ability to self-motivate and problem-solve quickly and accurately 
• For Internal Applicants: 6 months of Visio Lending work experience which includes no disciplinary actions within the last 3 months. Current Manager notification is needed to apply for a vacant position. Any applicant who does not meet these conditions will require approval from t