About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Solutions Engineer - Enterprise collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces.


This position is a remote position required to reside in the surrounding San Francisco, CA or Orange County, CA area to support business needs as determined by SHI management. 

Role Description

• Collaborate and engage with customers to ensure account retention and penetrate multiple lines of sales entry for Data Center, Cloud, Network, Security, Collaboration, and Services business in existing accounts 

• Understand the company’s services offerings in all solution practice areas by attending company training and expanding knowledge through self-study  

• Collaborate and engage with multiple layers of contacts within an organization, including but not limited to sales teams, CIOs, IT Directors, CTOs, Application Managers, etc. 

• Build the region/territory based on strategic account planning done in collaboration with the account executive and extended team  

• Develop relationships with the Local Technology Community (MFGs and SI Partners), and the appropriate customer technical personnel to establish market credibility and ensure the sales team understands the customer's ongoing needs  

• Educate and develop sales teams on technical selling, product training, services, and technology trends by taking advantage of office hours, setting up formal training, and relationship-building  

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.

• Design and propose tailored infrastructure solutions that align with customers' business objectives.

• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.

• Provide product training and technical education to the sales team and customers.

• Act as a trusted IT advisor for customers, partnering with Field Account Executives.

• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.

• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.

• Develop solutions that fit customers’ needs and budgets through strategic planning.

• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.

• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies