Software Engineer - Cloud Delivery

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Location: Remote, US

We are looking for a full-stack software engineer who is passionate about working with customers as much as developing code for cloud and premise solutions. As a Professional Services team, we integrate, extend, and expand Genesys products to match our customer’s vision. Primarily, we build for AWS using NodeJS and ReactJS but having experience in .NET and Java are still part of the build portfolio. Our primary focus is the Genesys Cloud platform, a multi-channel, Enterprise grade communication and collaboration platform for the Contact Center.
 

The ideal candidate will demonstrate an understanding of working in the language of the Contact Center, Genesys Cloud, Cloud Computing/Infrastructure, Security, Artificial Intelligence, and programming at scale. Additionally, the candidate should have examples of coding experience in 3rd party platforms such as Salesforce, Dynamics, EPIC or similar applications and be able to hold their own in Financial, Healthcare, State and Federal US government engagements.
 

You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design and development challenges. Genesys Professional Services engineers think through implementation details of scale, security and usability. Being a member of the team, you are expected to show up strong, be bold and build customers relationships by demonstrating knowledge, skill and confidence in your deliverables.
 

Responsibilities

• Collaborate and consult directly with customers as an individual contributor in our Professional Services team.
• Engage critical thinking from pre-sales through software design, development. testing, deployment, and support.
• Develop front, middle and back-end software for components, services, applications, and tools integrated with Genesys Cloud and other Genesys platforms.
• Be prepared to operate on one or more projects at a time due to skill demand.
• Create designs in collaboration with a larger project team showing good judgement in selecting the latest methods for cloud, security, and infrastructure software development.
• Own the troubleshooting of production solutions where necessary.
• Operate within both Agile and Waterfall engineering methods.
• Meet expectations of the Professional Services processes such as within-budget and quality deliverables, time and status reporting, mentoring, best practices, documentation, debriefs and training certification up-keep.

Who you are:

• You have at least 8 years of commercial software development experience with some of that time developing applications for cloud platforms.
• You are an open-minded self-starter, willing to learn new technology trends.
• You can gather business requirements, analyze complex problems, and develop solutions to meet customer needs.
• You can, and understand the purpose of writing documentation as well as code.
• Hold a minimum of a bachelor's degree in a technical subject.
• Retain a valid passport and be available to travel up to 25% of the working year.
• And in case that's not enough, you can communicate complex technical concepts to both technical and non-technical audiences.

Desirable Skills:
 

We expect you to have experience with some of the following technologies and are willing to learn the rest:

• Developed software for the Contact Center, preferably with Genesys technologies.
• Experience with high-availability, high-performance and scalable programming techniques.
• Experience with distributed systems, microservices and AWS cloud technologies.
• Working knowledge of C#.NET and Java coding for multi-threaded applications.
• Be confident of programming event-based systems and understand technology principles of such architectures.
• Able to write DML for well known databases as well as experience with noSQL engines such as DynamoDB and Cassandra.
• Understand Salesforce, Dynamics and similar customer management applications that includes configuration and programming.
• Apply a thoughtful mindset to your daily work.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$121,500.00 - $238,400.00

Benefits:

• Medical, Dental, an