Service Coordinator

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

 

What is the job about?  

 

Grundfos Pumps Company is seeking an experienced Service Coordinator to join its Customer Service Support Midwest USA Team.  The Service Coordinator will be responsible for scheduling workshops and on-site (pump) repair requests from customers by telephone and in writing. They will ensure scheduling procedures are followed including effective communications across teams to ensure materials are ordered and the required technicians are planned. Applying good professional knowledge to build trust with customers, employees, partners, and contractors is key along with providing the necessary support in the coordination and planning of service operations and site visits.  The Service Coordinator will collaborate with the Service Delivery manager, Service Coordinators and members of the Quality, Operations, Sales and Customer Service Teams.  This position reports directly to the Head of Service Delivery Support USA & Canada and will operate daily out of the Aurora, IL facility.  Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Your main responsibilities:  

• Creation of work orders for service technicians and service partners, processing in SAP CS.
• Work closely with the Service Manager to track and coordinate jobs with their technicians
• Determine the correct parts with Service Sales and technicians for Service Quotations.
• Responsible for identifying / assessing an incoming request from a customer to set forth the correct Service support actions
• Work cross-functionally on service requests regarding technical support 
• Provide both phone and email support to communicate with both internal and external customers
• Reports matters related to Safety, Health and Environment.
• Works in accordance with and ensures required HSE behavior (ISO 14001 and VCA .)       

 

Your background 

We imagine that you have:   

• Qualified candidates will have a minimum of 5 years’ work experience and at least 2 years’ experience in a similar role.
• The ability to follow protocols and process flows to ensure high quality service responses. 
• Excellent command of the English language both in speech and writing.
• Experience with pump technology and installation technology
• Experience and Microsoft Office and SAP (SAP CS Customer Service highly preferred).
• Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented.
• A willingness to travel up to 25% if necessary. As a result, candidates should be able to maintain valid identification.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.

 

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. 

 

In addition, your day-to-day benefits include: 

• If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.