Senior Technical Program Manager, FlashBlade

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

Are you passionate about driving product reliability at scale? As the Technical Program Manager for our Fleet Reliability Engineering team, you’ll drive the projects and releases that ensure the highest reliability across the global fleet of customer FlashBlade systems. Your mission will be to manage and improve the projects, systems, and processes that monitor and respond to fleet reliability issues—through reactive, proactive, and predictive efforts. You’ll own the coordination of responses to critical issues, monitoring the systems that detect, address, and prevent failures across all deployed systems worldwide.

This role is highly collaborative, interacting with cross-functional teams—including hardware, software, support, and sales—and directly engaging with customers to resolve complex issues that impact their environments. You will be responsible for shaping the future of Pure Storage’s product reliability.

The Fleet Reliability team is seeking a Technical Program Manager to drive a variety of complex engineering projects from conception to completion. This includes managing project schedules, maintenance releases, major customer escalations, and the processes that support them. You will identify risks and clearly communicate them to project stakeholders and executive management.

WHAT YOU’LL DO:

• Manage the critical customer escalations from Pure Support, collaborating with hardware, software, support, and customer-facing teams to triage customer issues, assign ownership, and set expectations for resolution.
• Communicate updates to leadership (managers to execs) ensuring they are informed of critical customer escalations and do not feel the need to get involved.
• Drive initiatives to improve Fleet Reliability across Engineering, challenging teams to fix critical bugs, enhance test automation, and develop new features and processes.
• Manage the maintenance releases and processes that deliver critical fixes to the field, improving our high-quality standards.
• Manage the team’s software projects that enhance our response times, issue tracking, and metrics in service of improving customer Fleet Reliability.
• Develop schedules, identify dependencies, critical paths, bottlenecks and maintain execution throughout the duration of programs, communicating same to stakeholders.
• Oversee Fleet Reliability metrics measuring our success and contribute to planning for continuous improvement.
• Provide operational support in coordinating Monthly updates, Quarterly Business Reviews, Annual Planning, etc.
• Help coordinate our global Engineering on-call program.
• Be the voice of the customer during internal meetings, advocating for solutions and improvements.
• In time, you may become a voice for Pure Engineering on customer calls.

WHAT YOU BRING TO THE TEAM:

• Experience as a Technical Program Manager; BS/MS in computer science, MBA or engineering management equivalent preferred.
• Proven expertise managing projects throughout the entire SDLC, includ