Senior Specialist, Retail Operations

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Support the day-to-day retail operations of our Aurora, IL location. These may include but are not limited to opening/closing procedures, customer interactions, reservation support, ordering supplies, office management, and document management.
• In coordination with the Digital Product and Customer Support teams, develop processes to efficiently and cost-effectively move customers through the sales and delivery experience. Be involved with testing and piloting on site at retail locations.
• Provide operational insights to guide the development of Scout Motors digital commerce tools, participating in the design and evaluation of these digital tools alongside the Scout Digital Products team.
• Recommend initial and evolving retail organizational frameworks, utilizing policies, job descriptions, training, best practices, and digital commerce tools to deliver on Scout Motors brand values, provide a consistently exceptional customer experience, and fit within financial and facility boundaries.
• Support vendor evaluations for systems, tools, and services that could support sales and delivery related functions. These may include, but are not limited to, CRM, dealer management systems, shop tools and equipment, point of sale technology, personnel management systems, and IT infrastructure.
• Work in partnership with Customer Support team to handle any inbound customer questions or concerns.
• Develop and track Key Performance Indicators (KPIs) supporting Scout Motors’ strategic aspirations, measuring Scout’s real-time local sales and delivery health, and guiding ongoing adjustments in retail activities.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Aurora, IL
• The responsibilities of this role require 3-4 days attendance in office with in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company 25% of the time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor's degree in a relevant field.
• Ability to travel up to 25%.
• 5+ years of experience executing, managing and designing exceptional automotive sales and delivery experiences in an automotive retail environment.
• 3+ years of front-line experience in a customer-facing automotive retail environment with a demonstrated ability to operate at large scale without degradation in customer satisfaction or operational yield.
• Deep experience and intuitive understanding of the operations of automotive retail sales and delivery.
• First-hand knowledge of managing complex interactions that alternate between digital and physical environments.
• Proven track record of high performance and execution in a team environment.
• Mindfulness of organizational navigation and ability to c