Senior ServiceNow Developer

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

As a Senior ServiceNow Developer at Clorox, you will lead the design, configuration, and enhancement of ServiceNow HR Service Delivery (HRSD), Employee Center Pro, NowAssist in HR and related integrations to deliver intuitive, reliable HR experiences for employees and HR partners.

Working as part of the People (HR) Product Team, you will translate complex business requirements into secure, scalable technical solutions, define technical patterns and standards, and partner with HR, IT, and integration teams to architect streamlined HR workflows and robust data flow between ServiceNow, Workday, and other enterprise systems.

In this role, you will:

Core responsibilities

• Collaborate with HR, IT, and business stakeholders to shape requirements, refine epics and user stories, and translate them into end‑to‑end solution designs for HRSD, Employee Center Pro, and related capabilities.

• Own the configuration and customization strategy for HRSD (case management, lifecycle events, knowledge, HR services) and Employee Center Pro experiences, including catalog design, topics, taxonomy, and portal information architecture.

• Design and implement complex, high‑quality configurations and scripts (e.g., advanced business rules, Script Includes, Flow Designer and subflows, UI policies, client scripts) that support scalable, performant, and maintainable HR workflows.

• Provide technical leadership across the team by reviewing designs and code, ensuring adherence to development standards, security practices, and architectural guidelines.

Testing, quality, and operations

• Define testing strategies for HRSD and Employee Center Pro changes, including effective use of Automated Test Framework (ATF) and other tools to ensure stable, regression‑safe releases.

• Ensure high‑quality technical documentation for solution designs, configurations, integrations, and run‑books, and drive consistent documentation practices across the team.

• Lead the monitoring, troubleshooting, and resolution of complex incidents, defects, and performance issues related to HRSD, Employee Center Pro, and integrations, focusing on root cause analysis and long‑term remediation.

Integrations and automation

• Lead the design of integrations between ServiceNow and Workday (and other HR/enterprise systems), using IntegrationHub, REST/SOAP APIs, and enterprise integration patterns to enable accurate, timely, and secure data exchange.

• Partner with integration and data teams to define secure, resilient integration architectures that support HR lifecycle events, data synchronization, and downstream reporting and analytics needs.

• Proactively identify and prioritize opportunities to automate manual HR processes and orchestrate end‑to‑end workflows that improve employee and HR productivity, aligning with product and platform roadmaps.

Continuous improvement and governance

• Stay current on ServiceNow releases, HRSD and Employee Center Pro capabilities, and platform leading practices; drive adoption of new features and enhancements aligned to HR and enterprise roadmaps.

• Play a key role in agile ceremonies within the HR Product Team (e.g., backlog refinement, sprint planning, reviews), influencing prioritization, estimates, and technical trade‑offs.

• Define and evolve platform standards, reusable patterns, and governance for HRSD and Employee Center Pro, and ensure they are understood and followed across the team.

• Champion a user‑centric mindset by leveraging analytics, feedback, and design input to shape experience strategy and iteratively improve HR experiences across the portal, mobile, and other channels.

• Mentor and coach mid‑level and junior developers, fostering a culture of engineering excellence, knowledge sharing, and continuous improvement.

What we look for:

• 6 plus years of ServiceNow experience, including at least 3plus years focused on HRSD and Employee Center/EC Pro.

• Proven experience designing and building complex workflows and lifecycle events, integrations (e.g., Workday and other HR systems), and complex Journeys.