Senior Project Manager

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

SoFi is hiring an experienced Senior Project Manager to join our Operations Project Management Office, supporting our Checking, Savings, and Credit Card businesses. The Operations - PMO leads the development and implementation of the Operations strategic roadmap, as well as designing, planning, coordinating, and implementing for all operational impacting projects (programs, policy, products, tools, and technology) to ensure Member Engagement teams are equipped with the most efficient tools, technology, and processes to best serve our Members. The successful candidate will work directly with Money and Credit Card Business Owners, Vendors, Products, and Engineering, to ensure projects fall within established timelines and scope. They will manage and direct the implementation of small to large projects that require the definition, development, delivery, and deployment of solutions that meet stakeholder needs and are compatible with business drivers. 

What you’ll do:

• Strong ability to dissect business functions and identify opportunities to create value
• Bring strong subject matter knowledge to define project scope, facilitate requirements, and proactively identify and overcome project blockers
• Drive projects across the end-to-end banking experience originations, fulfillment, and servicing experiences
• Manage/engage with multiple projects concurrently while addressing all project artifacts and operational readiness activities
• Execute Project Management skills with rigor and discipline as the engine to drive stakeholders forward in a cohesive and collaborative manner while ensuring proper communication and accountability
• Establish and conduct meetings to communicate expectations, project roles, and status updates, track open issues and work with all groups and clients to resolve issues as required
• Identify and manage project dependencies, risk mitigation, and critical path items and follow appropriate methodologies
• Maintain excellent communication with all levels of management, be responsive to customers, and provide appropriate training and cross-training to other team members

What you’ll need:

• The ideal candidate is extremely organized, an excellent communicator, and a strategic thinker who can execute in a fast-paced environment
• Familiarly with end-to-end banking and credit card experiences from originations, fulfillment, and servicing 
• 5+ years of experience successfully in project management, management consulting, or operational management; preferably within financial services
• Proven track record of execution in a multi-disciplinary, high-paced environment
• Proficient with financial reports, business intelligence tools, and workflow design
• Robust interpersonal skills and demonstrated ability to lead
• Ability to write and communicate clearly to internal stakeholders and vendors
• Capable of grasping and utilizing complex ideas and strategies
• 5-8 years of hands-on experience within a financial services call center environment 
• PMP, CAPM or SCM certification is preferred 
• Vendor management experiences are a plus 

Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disab