Senior Program Manager, HR Compliance

About the team

The HR Compliance team is part of Zillow’s Employee Service & Operations (ES&O) organization. ES&O focuses on delivering scalable, reliable services that support employees and managers across the company, bringing together operational expertise, systems, and shared services that enable Zillow’s people processes to run smoothly.

Within ES&O, the HR Compliance team helps support compliant and well-governed people practices by strengthening operational foundations and evolving programs as the business grows. The team partners closely with the broader People organization and other shared services to translate complex requirements into practical, employee-centered solutions.

About the role

The Senior Program Manager, HR Compliance is a strategic and hands-on leader responsible for building, leading, and continuously evolving Zillow’s HR compliance programs globally. This role ensures that HR policies, systems, and practices align with applicable federal, state, local, and international employment laws, while supporting Zillow’s broader risk, compliance, and people strategy. You’ll proactively identify risk, prioritize initiatives, and deliver solutions that embed compliance into the employee lifecycle while supporting Zillow’s broader people and enterprise risk strategies.

In this highly cross-functional role, you’ll partner with stakeholders across People Legal, HR, IT, Employee Service Center, Privacy, and other shared services teams to drive program alignment, execution, and continuous improvement. You’ll connect policy, systems, data, and operations—translating regulatory requirements into well-run programs, clear controls, and repeatable processes that scale with Zillow’s growth.

You Will:

HR Compliance Strategy Execution

• Design, own, and operationalize Zillow’s HR compliance strategy through well-managed programs, roadmaps, and initiatives that scale with business growth across the People organization

• Navigate and influence complex stakeholder groups—including People Legal, HR Centers of Expertise, and cross-functional partners—to align on priorities, manage tradeoffs, and drive adoption of compliance initiatives across teams through clear communication, education, and change management strategies.

• Translate regulatory and compliance requirements into actionable plans, timelines, and deliverables that align stakeholders and minimize business disruption

• Identify, assess, and manage change impacts across teams, escalating risks and dependencies as needed to ensure successful execution

• Support continuous improvement of HR compliance programs by incorporating stakeholder feedback, lessons learned, and evolving business needs

Regulatory Compliance

• Monitor, interpret, and operationalize evolving federal, state, and local employment laws and regulations (e.g., FLSA, EEO, HIPAA, and related requirements), including ensuring the accuracy and currency of required workplace posters.

• Translate regulatory requirements into compliant HR practices, controls, and operational guidance, in partnership with Legal and HR stakeholders

• Own Zillow’s global background check program, ensuring compliance with applicable laws, vendor governance, adjudication guidelines, and consistent execution across regions

• Lead the preparation, coordination, and submission of required federal employment reports for Zillow, including EEO-1, California Pay Data, and other mandated workforce filings

Policy Governance, Systems Enablement & Training

• Support the governance and ongoing maintenance of global HR policies, handbooks, and mandatory guidelines, in partnership with Legal and Centers of Expertise

• Collaborate  with HR Technology, IT, and Product to ensure HR systems and tools support core compliance needs, including document retention, employment eligibility tracking, training, and required reporting

• Drive the rollout and deployment of annual compliance training, coordinating with content owners and the Talent Success team to ensure timely execution

• Partner with Enterprise Records Management and relevant stakeholders to support the implementation and operationalization of the People organization’s record management strategy, including governance, retention requirements, and execution across processes and systems.

Audit & Risk Management