Senior Observability Architect

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Observability Architect

What does a successful Senior Observability Architect do at Fiserv?
You define and execute the multi‑quarter architecture strategy and roadmap for observability and modernization across treasury and payments platforms—architecting a unified observability platform (metrics, logs, traces, APM, synthetic monitoring), embedding telemetry into CI/CD and runbooks, and driving modernization efforts like replatforming, microservices, containerization, service mesh, serverless and API modernization.
 

What you will do:

• Define and execute the multi‑quarter observability and modernization architecture roadmap for treasury and payments, delivering a unified observability platform and embedding telemetry across CI/CD, runbooks, and operational tooling.
• Lead architecture reviews and set technical standards and reference patterns to drive consistent engineering practices and modernization (replatforming, microservices, containerization, service mesh, serverless, API modernization).
• Provide expert technical guidance to engineering squads and guide cross‑functional delivery with product, SRE, operations, risk/compliance, and vendor teams, identifying dependencies and mitigating technical risks.
• Own architecture governance for payments observability and modernization, partnering with security and compliance to align designs with regulatory controls and payment‑specific standards.
• Define, track, and improve reliability KPIs (SLOs/SLIs, MTTR, latency, error rates, deployment frequency); lead post‑incident architecture reviews and remediation to increase resilience and reduce recurrence.
• Serve as the technical owner for vendor and cloud engagements: evaluate and select observability and modernization tooling, influence SLA negotiations, and recommend architecture patterns that balance performance, resilience, cost, and security.

What you will need to have:

• 15+ years of professional experience in payment processing or treasury environments.
• Proven delivery of an enterprise‑grade observability platform with defined SLOs/SLIs and automated alerting, and ability to demonstrate measurable reliability improvements within 6–12 months.
• Record of leading multi‑quarter modernization programs (≥2 quarters) that include replatforming, API modernization, and decomposition of legacy components.
• Hands‑on experience across ≥5 technology categories: cloud provider (AWS/GCP/Azure), event streaming (Kafka), service mesh (Istio/Linkerd), IaC (Terraform or CloudFormation), and observability tooling (OpenTelemetry, Prometheus/Grafana, Jaeger/Zipkin, ELK/EFK or commercial APMs).
• Demonstrated senior individual‑contributor leadership: mentoring senior engineers/architects, establishing architecture standards/reference designs, and influencing ≥5 cross‑functional stakeholder groups (product, SRE, operations, risk/compliance, vendors) while owning vendor/cloud engagements and SLA alignment

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Salary Range

$186,000.00 - $285,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected