Senior Account Manager - Employee Benefits

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
 

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization

• have a desire to help others protect their future

• have an entrepreneurial spirit and are challenged by the opportunity to grow the business

• are focused on learning and development to enhance your industry knowledge and expertise

• are a self-starter willing to invest time and energy to learn the technical aspects of our business

• believe in integrity and building success by developing relationships with others

HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.

This role requires an individual who is professional and who displays the drive, determination, and self-motivation to maintain a client base.   The individual will provide professional, courteous account management and broker services to assigned clients, having the primary responsibility for account retention.   The Senior Account Manager will work alongside a Producer to service and maintain existing accounts while uncovering opportunities for increasing business. 

Responsibilities

• Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making.

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.

• Establishes and maintain strong and productive professional relationships with decision makers for assigned HUB clients.

• Possesses a detailed knowledge of the client’s business and industry.  

• Possesses a mastery of the various HUB resources and tools employing same to best serve assigned clients.  Articulates strategies to clients on: 

  • cost management, benefits technology, compliance, employee communication and engagement, health and performance, and HR advocacy.

• Understands clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.  Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.  Makes appropriate recommendations to clients in response to those changes independently.

• Possesses a strong ability to effectively communicate, orally and in writing, which will include the ability to design and deliver effective group presentations using various media.  This may range from conducting an employee meeting to a sales or renewal presentation at a client’s office.

• Manage, organize, and conduct client meetings.  Set up, prepare for and attend meetings – ensuring producer is informed.  Meetings may be independent of producer attendance. 

• Establish and maintain strong and producti