Senior Manager, Onboarding

About SpotOn   We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

We are looking for a Senior Manager, Onboarding! The Senior Manager, Onboarding oversees multiple teams, driving strategic initiatives and organizational impact. This role focuses on team development, operational excellence, and long-term growth while ensuring alignment with corporate goals.

This leadership role is responsible for managing multiple Onboarding teams, coordinating with product, support, sales, and engineering, and optimizing processes to scale delivery across single and multi-location restaurant groups. This position requires a strong background in point-of-sale (POS) technologies, project management, and cross-functional collaboration, with a focus on execution, efficiency, and client satisfaction.

Responsibilities

Team Leadership & Organizational Development

• Lead multiple teams or functional areas, setting direction and driving alignment with organizational strategy.
• Develop leaders and managers, fostering a culture of accountability, collaboration, and high performance.
• Establish workforce plans, talent pipelines, and development strategies to support growth and scalability.
• Drive engagement, inclusion, and professional development across teams.

Strategic Client & Stakeholder Alignment

• Serve as a senior liaison between internal teams, leadership, and client-facing organizations.
• Translate strategic objectives into actionable team goals and priorities.
• Anticipate organizational and client needs, driving proactive solutions that enhance customer experience and operational efficiency.
• Influence cross-functional planning and resource allocation to ensure alignment with business goals.

Operational Strategy & Performance Management

• Oversee large-scale or complex operations, ensuring delivery against performance, quality, and financial targets.
• Define and track key metrics to evaluate team effectiveness and impact.
• Lead process optimization and automation initiatives to enhance scalability and operational excellence.
• Collaborate with peers and senior leaders to define functional strategy and contribute to long-term planning.

Quality, Training & Continuous Improvement

• Establish quality frameworks, training programs, and performance standards across teams and regions.
• Sponsor continuous improvement initiatives to streamline workflows and enhance customer satisfaction.
• Evaluate and evolve tools, systems, and processes to meet changing business needs.
• Foster a learning culture that encourages innovation and cross-functional knowledge sharing.
• Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists.

Onboarding Oversight

• To oversee the successful deployment of Restaurant POS systems for new and existing clients, ensuring projects are delivered on time, within scope, and aligned with customer expectations.
• Lead managers who oversee the end-to-end implementation of POS systems for restaurant clients, from project kickoff through post-launch support.
• Collaborate with Sales, Product, Engineering, Success and Support teams to ensure alignment and seamless handoffs throughout the implementation lifecycle.
• Monitor project timelines, budgets, risks, and deliverables, ensuring projects are completed on schedule and within scope.
• Serve as the primary escalation point for complex implementations or high-impact client concerns during rollout.
• Track implementation metrics (e.g., time to launch, client satisfaction, churn risk) and report on team performance and project health.
• Support continuous improvement initiatives by g