About the Team 

At DoorDash, our mission is to grow and empower local economies. We believe that brand and creativity play a critical role in making that mission real for every customer, merchant, and dasher we serve. The Brand & Creative team plays a critical role in achieving that mission by earning an outsized share of people’s attention and engagement. We are not here to blend in, but to stand out:  to spark conversations, shape culture, earn attention and deepen connections.

We are a team of strategists, creatives, producers, marketers, and operators working together to turn business objectives into bold, effective, and emotionally resonant creative. We operate at the intersection of short-term impact and long-term brand building, ensuring every execution drives immediate results while strengthening how people feel about DoorDash over time. We believe that creativity is a business tool, and that when it's applied with focus, it drives not just awareness, but growth. This team owns the development, delivery, and evolution of the brand across every touchpoint, from major campaigns to always-on content.  

About the Role

The Sr Manager, Creative Operations Lead is the strategic and operational powerhouse of the Brand & Creative team. This leader drives excellence in how we scope, plan, resource, and deliver creative work, ensuring our teams operate at their highest potential. They are both a visionary and an operator: able to revolutionize how we run our creative engine while keeping the trains on the tracks.

The Sr Manager, Creative Operations Lead is responsible for shaping the systems, processes, and workflows that enable creativity to thrive, while ensuring efficiency, accountability, and clarity across all Brand & Creative functions. They champion operational rigor without sacrificing creative excellence, and they are a trusted partner to Brand, Social, Partnerships, and Creative leads in driving campaigns and initiatives forward.

What You’ll Do

• Lead and inspire a team of Project Managers and Creative Ops specialists cultivating a high-performing and collaborative operations team. 
• Design and implement best-in-class operational frameworks to improve clarity, speed, and quality across the Brand & Creative team. 
• Own the resourcing strategy, allocation and reporting across projects, balancing business priorities and capacity to ensure the best talent are in the right place at the right time. 
• Drive the project management discipline across Brand & Creative, ensuring timelines and deliverables are well-defined, tracked and delivered. 
• Develop operational playbooks, processes and guidelines that scale how Brand & Creative works, maximizing impact and scaling AI enablement across the team. 
• Establish and evolve processes that scale with the business, ensuring efficiency and consistency without stifling creativity.
• Contribute to an environment that fosters remarkable creativity and innovation. 
• Partner with Brand & Creative leadership to anticipate challenges, unblock teams, and continuously optimize how we work.
• Monitor and report on team health, operational KPIs, and project outcomes — turning insights into action.
• Manage contractors, including annual and quarterly contractor budgets and onboarding. 

Who You Are

• A strategic operator with a proven ability to revolutionize how creative teams work.
• A builder of systems and processes that scale. 
• A leader who motivates, mentors and empowers managers and project teams.
• A culture-shaper who champions innovation and creativity, while maintaining accountability and rigor. 
• A clear communicator who can translate seamlessly between creative and marketing stakeholders and leaders. 
• Calm under pressure, problem-solving mindset and a talent for navigating complexity. 
• Passionate about creativity and brand marketing, with a bias towards enabling teams to do the best work of their careers. 

Qualifications

• 12+ years of experience in Creative Operations, Program Management, or similar roles within creative agencies or in-house creative teams.
• Experience in Creative Resourcing and managing large multi-disciplinary creative teams 
• Proven success leading and scaling project management, resourcing, and operations functions in a creative environment.
• Demonstrated expertise in operational design, change management, and implementing new ways of working.
• Experience driving innovation practices and enabling teams to adopt new technologies and tools, including AI.
• Exceptional people leadership skills, with experience managing managers and diverse teams.
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