Senior Manager, Communications - Commercial

Job Summary

This role will develop and implement communication strategies that inform, engage, and empower Medline Commercial teams while driving alignment with business priorities. Reporting to the Vice President, Corporate Communications, the Senior Manager, Communications - Commercial, will drive internal (and select external) communications for the Commercial team, including U.S. Sales, Sales Operations, Customer Service, Supply Chain Solutions, and Marketing, ensuring clarity, consistency, and alignment across the organization.
As an active member and leader of the Medline Corporate Communications team, this individual will work closely with senior leadership of the U.S. Commercial and Marketing teams to ensure clarity of message, strategy and goals. As a highly skilled and experienced individual contributor, the Senior Manager, Communications – Commercial will produce impactful content, engaging campaigns, and creative materials and programs that support Medline’s culture and business goals.

Job Description

MAJOR RESPONSIBILITIES

• Lead Sales Communications Strategy: Develop and execute communication plans that support the broader Commercial team’s goals, initiatives, and business priorities. Ensure messaging aligns with broader Commercial and enterprise strategies.
• Develop Clear, Targeted Messaging: Craft compelling content for Sales updates, leadership communications, internal campaigns, key initiatives and programs, and also external customer-focused storytelling in the form of owned/earned/social media. 
• Act as a Strategic Partner to Commercial Leaders: In partnership with leaders and stakeholders, develop communication plans that inspire engagement, strengthen culture, and empower a high performing, connected sales organization.
• Develop Event Messaging and Content: Create compelling messaging and communication materials for sales meetings, leadership forums, Commercial team events, and training sessions, ensuring alignment with business objectives and audience engagement.
• Create and Manage Communication Channels: Own, maintain, and monitor key Sales communication platforms and tools, including intranet sites, newsletters, emails, and Microsoft Teams channels.
• Standardize and Simplify Commercial Communications: Develop templates, toolkits, and best practices to create consistency and efficiency in Commercial communications. Provide guidance on delivering clear, effective messages.
• Support Enterprise-wide Communications: Collaborate with cross-functional teams to develop and deliver communications that align Commercial messaging with broader enterprise initiatives, ensuring consistency and clarity across the organization.
• Monitor and Optimize Communications Impact: Gather feedback, analyze engagement metrics, and recommend improvements to enhance communication effectiveness.

JOB REQUIREMENTS

Education & Work Experience:

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 7+ years of experience in communications or marketing, preferably supporting Sales or Commercial functions.
• Experience writing and creating content for various formats (e.g., long-form, short-form) and mediums (e.g., email, web, video, presentations, speeches).
• Experience planning, developing and implementing communication plans.
• Experience working closely with, and advising, senior business leaders.

Knowledge / Skills / Abilities:

• Strong writing, storytelling, and content development skills.
• Ability to translate complex business strategies into clear, engaging, and actionable messaging.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint) – preferably also experience with Adobe Creative Suite, SharePoint, and content management systems.
• Strong facilitation and relationship-building skills.
• Ability to effectively partner with and support senior leadership. Experience presenting to senior management or C-suite with the purpose of influencing company or client decisions.
• Comfortable working in a fast-paced, matrixed environment with multiple stakeholders. Demonstrated ability to stay calm in high-pressure situations.
• Hands-on experience creating and managing a highly proactive communications strategy.
• Track-record of success in navigating complicated and strategic communications and crisis management situations.
• Excellent analytical and organizational skills, attention to detail and a personal reputation for honesty, integrity and above-reproach ethics.
• Time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying comp