Senior Learning and Development Administrator

 

Senior Learning and Development Administrator

 

Worcester based with a balance of home and office working

 

Salary £26,982.00 per annum rising to £28,402.08 after 12 months

 

35 hours per week

 

We have an opportunity for a Senior Learning and Development Administrator to join our Learning and Development Administration team, based in Worcester. This role sits within Commercial Services, which is responsible for all aspects of Human Resources and Learning & Development, developing policy and supporting managers to implement this appropriately in line with the business units within Commercial which are Sanctuary Care, Sanctuary Supported Living and Sanctuary Students.

 

The role of Senior Learning and Development Administrator will include:

• Provide responsive, customer-focused service, adhering to established guidelines. Our internal Service Level Agreement (SLA) sets clear standards for ensuring quality and timely service delivery.
• Take ownership of customer queries, proactively finding solutions that meet and consistently exceed expectations.
• Work independently while collaborating effectively within a team, delivering support that aligns with business needs and objectives
• Demonstrate adaptability in learning new systems and processes, proactively suggesting improvements to enhance workflows and systems, always with the customer in mind.

 

Skills and experiences:

• Numeracy and literacy equivalent to grade C GCSE Maths and English
• Certificate in Personnel Practice or Certificate in Training Practice is desirable
• Some knowledge of current HR legislation and good practice principles
• Proven experience of advising managers and staff on training related issues
• Proven experience of working to deadlines and prioritising work loads
• Ability to work independently and use own initiative
• Basic negotiation and presentation skills
• Good team working skills
• Proficient user of Microsoft Office including Outlook, Word, Excel and Teams

 

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 13,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. 

 

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits<