Senior Implementation Manager

About Sirona Medical

At Sirona Medical, we’re building software that enables physicians to work as fast as they can think.

Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.

We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS—a unified, AI-powered operating system powering the entire radiology workflows.

How Sirona Solves the Problem

Sirona is uniquely positioned to transform the way radiology is practiced. We're delivering the organizational shift that both individual radiologists and entire practices urgently need:

• A unified, intuitive, and platform-agnostic solution

• A streamlined workspace that makes every part of the radiologist’s workflow faster and easier

• The freedom to read from anywhere, for anyone

By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.   For more information, please visit https://sironamedical.com/join/.

Sirona Medical is seeking a Senior Implementation Manager who will play a pivotal role in orchestrating customer success by driving the seamless execution and implementation of our innovative radiology solutions for our valued clients. In this integral position, your creative mindset and adaptability will be paramount as you collaborate closely with clients and internal stakeholders to craft and tailor solutions that not only meet but exceed customer expectations.

Key Responsibilities:

• Serve as the main point of contact for the successful implementation of our radiology solutions in practices of all sizes, guiding the process from contract execution to Go Live and stabilization.
• Develop and execute strategic project plans that serve as not just milestones but gateways to client satisfaction and enduring partnerships.
• Collaborate effectively with cross-functional teams, including Sales, Product Development, Customer Support, and Integrations, to ensure a seamless integration process and uphold client satisfaction.
• Anticipate and adeptly navigate potential project risks, proactively identifying challenges and presenting creative solutions.
• Conduct regular status meetings with clients and internal teams, providing clear and concise updates on project progress.
• Establish and nurture strong relationships with key client stakeholders, serving as the primary point of contact throughout the implementation process.
• Coordinate the product release process as it pertains to client stakeholders, ensuring timely and high-quality solution releases that meet end users’ needs.

Key Qualifications:

• A proven track record of successfully managing large-scale projects (5+ years), with a primary focus on healthcare technology implementation.
• An in-depth understanding of the radiology field and a keen awareness of the unique challenges associated with implementing technology solutions in this domain.
• Extensive experience in stakeholder management, with the ability to navigate and influence at all levels (executive, end user, etc.).
• Strong problem-solving skills, with the capacity to think strategically and make data-driven decisions.

Preferred Qualifications:

• PMP certification
• Previous experience with PACS implementations is highly preferred
• Previous experience in a startup or fast-paced environment is highly preferred

Note:

As a startup, this role may require additional responsibilities and flexibility beyond the scope outlined above. Adaptability and a willingness to embrace new challenges are key attributes for success in this position.

Working Conditions:

• Travel required, up to 50% certain months, based on customer onboarding activity
• Remote work i