Senior Field Application Engineer

Location:

(STS) Pittsburgh - New York

Job ID:

R0058749

Date Posted:

2024-08-16

Company Name:

HITACHI RAIL STS USA, INC.

Profession (Job Category):

Other

Job Schedule: 

Full time

Remote:

Yes

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

HITACHI RAIL is looking for an enthusiastic self-motived Senior Field Application Engineer who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. This position is a REMOTE position (however, candidates preferred in the NY/NJ area).

 

About Us:

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organization to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Hitachi Rail Field Application Engineers are responsible for providing application level technical expertise and knowledge on an extensive array of Hitachi Rail products and solutions to support both the external end customer and internal cross functional departments including Product Development Engineering, Product Management, Portfolio, Sales & Business Development, Marketing, and others. Hitachi Rail manufactures a vast array of products across multiple disciplines including electronic, electrical, electro-mechanical, mechanical, digital, software, etc. for the Railway Signaling & Communications Industry. This is a unique role that requires not only technical expertise, but also strong interpersonal and relationship development skills, customer-facing experience, business astuteness, self-motivation and a self-directed personal drive.

 

Working locations:

• NY/NJ area main territory (Amtrak, NYCT, LIRR, MTA, etc.). Needs to be reasonably located to these customers.

• Works remote when not in field.

• Must have a valid driver’s license and ability to obtain a passport for travel.

• Ability to lift 35 pounds from time to time.

• Up to 50% North American travel, with limited international travel.

• Will work outside of normal business hours when required. Covers many time zones across NA and emergency support across RR’s.

• Ability to work within a flexible work schedule and on occasion to be at a customer’s site in short notice.

Roles and responsibilities:

• Provide the highest-level technical assistance, engineering support, product information, recommendations, field/site survey support, installation support, troubleshooting, customer training, technical advice, subject matter expertise, demonstrations, and presentations to promote Hitachi Rail technologies and products that meet the client’s needs.

• Primary engineering/technical resource for assigned customers and a shared resource for all customers.

• Grows the customer relationship into a solidified partnership by understanding and acting proactively on all real and perceived customer needs.

• Ability to share responsibility for after-hour emergency support on a rotating basis, currently 1 week on and 3 weeks off. This is in addition to your normally scheduled work week.

• Thorough understanding of Railway Signal Engineering.

• Ability to methodically understand hardware electrical circuit plans to apply and troubleshoot products for customers.

• Supports customers through problem solving and troubleshooting of Hitachi's products and their associated applications.

• Provide engineering leadership and support during equipment outages, customer issue escalations, root cause analyses, customer technical projects, and customer meetings.

• Raises awareness, gathers data, leads actions, and tracks progress of customers technical issues relating to Hitachi's products and solutions f