Senior E-Business Specialist

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• Responsible for planning, operational execution, publishing and delivery of digital content updates across Discover's digital channels, including web, e-mail and mobile for a wide array of business partners. Works on initiatives supporting product launches, content optimization and testing of different creative. Partners with technology, marketing business partners, and design agencies to define and develop on-going requirements for presentation templates, style-sheets, and content. Requires consistent collaboration with multiple stakeholders within the company to foster synergies across departments and extend the content management standards across the enterprise.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Gathers, documents and communicates business requirements for digital messaging campaign execution in the email, push and text channels with attention to detail and accuracy. (In some instances may require html coding of assets). Iterative work on workflows and data capture templates, increasing their impact and efficiency over time using content management platforms (TeamSite).

• Creates and publishes content, leveraging we development (HTML, CSS, JavaScript, etc.) to update digital content that delivers customer experience benefits. Performs and documents validation of creative assets, business requirements and functionality on digital messaging campaigns before, during and post campaign launch to ensure flawless execution and adherence to controls and processes.

• Provides subject matter expertise to internal and external business partners on execution requirements and processes to assist in campaign planning. Measures progress of projects within the workflows and problem solve with business partners to meet milestones and strategically support ongoing digital projects, maximizing speed to market.

• Problem solves and assists in execution of process/functionality enhancements to drive faster speed to market, operational efficiency and cost reduction. Identifies, researches, and defines new initiatives driven by feedback from customers and business partners.

• Assists in Operational Risk event troubleshooting and reporting as required by Compliance

Qualifications You’ll Need
The Basics

• Bachelors in Finance, Business Administration and Management or related.

• 2+ years of experience in Marketing, Digital Marketing, or related experience

• In Lieu of Education, 6+ years of experience in Marketing, Digital Marketing, or related experience.

• Strong understanding of HTML and Cookies, strong MS Excel skills. Experience with an enterprise class web content management system.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator

• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• 2+ years of experience in Financial Services, Client Service, Digital User Experience, or related experience.

• Certifications in DHTML, HTML 5, JavaScript and CSS.

• Conceptual understanding for AJAX, JAVA/JSP, SEO, XML, and basic database design; Additional technical skills desired: • Understanding of XSLT scripting language • U