Senior Director/Director - AI Engineering

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"As Director of AI Engineering, you will lead innovation and strategic growth across FICO's platform. Working at the forefront of our Generative AI efforts, you'll drive the application of large language models and cutting-edge AI technologies to enhance fraud detection, streamline decision authoring, automate customer communication workflows, and optimize overall performance. You will set the technical vision for our AI systems, ensuring they are robust, scalable, and responsibly governed. Most importantly, you'll lead a high-performing engineering team to deliver transformative AI solutions that address real business challenges and advance FICO's platform capabilities." - VP, AI Engineering

What You'll Contribute

• Lead, develop, and coach a high-performing engineering team by fostering a culture of aligned autonomy, clear communication, and continuous learning — while actively recruiting top talent and setting clear direction for hiring strategies.

• Partner with stakeholders and product managers to understand business priorities and translate them into actionable engineering roadmaps that harness advanced AI capabilities for meaningful outcomes.

• Drive the design and implementation of AI solutions — including LLM-powered decision automation, fraud detection, and process optimization — to strengthen FICO's position as a market leader.

• Define best practices for model evaluation, governance, and monitoring to ensure AI systems remain accurate, reliable, secure, and compliant at scale.

• Build and maintain systems for continuous model monitoring, A/B testing, backtesting, and drift detection to keep deployed models performing at their best over time.

• Collaborate closely with UX designers, product teams, and engineering leaders to align AI capabilities across the platform and deliver a cohesive user experience.

What We're Seeking

• Proven experience building and leading engineering teams to deliver advanced AI solutions, with deep expertise in Large Language Models and their application to decision automation, fraud detection, and process optimization.

• A track record of effective leadership, coaching, and mentoring that fosters innovation, accountability, and a high-performance culture in dynamic, fast-paced environments.

• Hands-on experience with model fine-tuning, in-context learning, and custom evaluation frameworks, alongside a strong command of backtesting, A/B testing, and drift detection methodologies to ensure reliable model performance in production.

• Solid understanding of model monitoring, governance, and compliance practices, with a commitment to responsible AI and the ability to architect scalable, secure, AI and data-driven systems that meet rigorous production standards.

• Familiarity with compliance and regulatory requirements in AI-driven decisioning environments, and a working knowledge of modern software engineering practices and design patterns.

• Strong cross-functional collaboration skills, with the ability to work across departments and align engineering efforts to broader business goals.

• Thought leadership in AI and machine learning — through publications, patents, or open-source contributions — is a plus.

• 10–15 years of industry experience in software, machine learning, or data engineering, with a demonstrated history of leading complex, large-scale projects and applyi